Director, Content Production

Job not on LinkedIn

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $137k - $233k / year

⏰ Full Time

🔴 Lead

👨🏼‍💻 Content Manager

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athenahealth

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 Post-IPO Equity on 2017-05

Healthcare • Healthcare Insurance • SaaS

athenahealth is a provider of healthcare software solutions focused on enhancing clinical effectiveness, patient experience, and financial performance. Its flagship product, athenaOne, is an all-in-one solution that includes electronic health records (EHR), revenue cycle management (RCM), and patient engagement tools. The company offers tailor-made solutions for various healthcare providers, ranging from small practices to large health systems and specialities like behavioral health and pediatrics. athenahealth also provides payer solutions, advisory services, and platform services to improve patient outcomes and reduce costs, while ensuring a highly reliable service with 99. 98% uptime. Their solutions also incorporate AI-powered features like Ambient Notes to streamline clinical documentation. With a focus on interoperability and efficiency, athenahealth aims to simplify healthcare delivery and improve outcomes for both providers and patients.

📋 Description

• Serve as the quality gatekeeper for the Content Studio by reviewing and editing work before stakeholder approval • Set and maintain creative standards for tone, craft, and polish across studio content • Provide hands-on editing and constructive feedback on copy, design, and other deliverables • Coach and develop content creators and freelancers • Identify recurring quality gaps and address them through training, feedback loops, or workflow changes • Define and operationalize the enterprise Content Hub strategy • Establish frameworks for content production, reuse, modular assembly, and omnichannel distribution • Lead the evolution of the content supply chain with emphasis on speed, quality, modularity, and AI-enabled production • Oversee production workflows across web, email, social, paid media, campaigns, customer marketing, product marketing, sales enablement, and events • Establish intake models, prioritization frameworks, resource planning, and capacity management • Establish review and approval workflows with Brand, Editorial & Content Strategy, Legal, and Privacy • Own administration of enterprise content libraries, including taxonomy, metadata, and content lifecycle management • Ensure tagging, version control, archiving, and retirement capabilities in content libraries • Manage external agencies and production partners • Enforce delivery quality, timelines, and budget standards for agency-produced work • Partner with Procurement and Finance to optimize agency strategy and spend • Define Content Hub KPIs and scorecards • Report quality trends and operational performance to Marketing leadership • Lead, coach, and develop the Content Hub organization • Champion organizational change and adoption across a complex, matrixed marketing organization

🎯 Requirements

• Bachelor's degree in Marketing, Communications, Design, English, Journalism, or a related field required • 10+ years of progressive experience in content production, creative operations, editorial, or content management • Direct experience reviewing and editing creative or written work • At least 3 years leading multidisciplinary creative or content teams in enterprise-scale marketing organizations • Proven track record of raising the quality of a team’s creative output through editing, coaching, or direct creative leadership • Experience in B2B SaaS, healthcare technology, enterprise software, or similarly complex organizations preferred • Sharp eye for copy and content craft • Strong understanding of brand voice, tone, and visual standards • Ability to provide specific, actionable feedback • Comfortable pushing back on work from senior stakeholders or agencies when quality falls short • Hands-on experience with DAM, CMS, Adobe Experience Manager or similar platforms • Experience with Adobe Creative Cloud workflows and marketing automation platforms • Understanding of AI-enabled content operations, modular content strategies, and content reuse • Experience managing operating budgets for content production and agency partners with measurable ROI • Strong cross-functional collaboration skills with Brand, Editorial, Product Marketing, Legal, Privacy, IT, and executive leadership • Excellent executive communication and organizational change leadership

🏖️ Benefits

• Annual discretionary bonus plan (role eligibility dependent) • Variable compensation plan (role eligibility dependent) • Equity plans (role eligibility dependent) • Health and financial benefits • Commuter support • Employee assistance programs • Tuition assistance • Employee resource groups • Collaborative workspaces • Flexible work arrangements • Book clubs • External speakers • Hackathons • Learning-focused company culture • Engaged team support • Inclusive environment