Senior Customer Success Manager - Dental

🔥 12 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $64k - $108k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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athenahealth

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 Post-IPO Equity on 2017-05

Healthcare • Healthcare Insurance • SaaS

athenahealth is a provider of healthcare software solutions focused on enhancing clinical effectiveness, patient experience, and financial performance. Its flagship product, athenaOne, is an all-in-one solution that includes electronic health records (EHR), revenue cycle management (RCM), and patient engagement tools. The company offers tailor-made solutions for various healthcare providers, ranging from small practices to large health systems and specialities like behavioral health and pediatrics. athenahealth also provides payer solutions, advisory services, and platform services to improve patient outcomes and reduce costs, while ensuring a highly reliable service with 99. 98% uptime. Their solutions also incorporate AI-powered features like Ambient Notes to streamline clinical documentation. With a focus on interoperability and efficiency, athenahealth aims to simplify healthcare delivery and improve outcomes for both providers and patients.

📋 Description

• Manage a portfolio of Small Group and Group customers on the athenahealth platform • Build and manage customer relationships to understand business goals and drive successful outcomes • Develop and maintain customer success plans • Partner with product, training, support, and other internal teams to deliver customer value • Conduct regular performance reviews with customer stakeholders • Monitor customer performance using benchmarks and data insights • Recommend workflow or configuration improvements • Maintain consistent customer communication • Identify customer satisfaction or retention risks and implement mitigation strategies • Support product adoption and readiness for new features and enhancements • Identify growth and expansion opportunities with account teams • Integrate AI-enabled tools and insights into workflows and analyze customer performance trends • Travel up to 20% annually as needed for customer engagements • Facilitate connections between customers and athenahealth resources • Provide visibility into product updates and roadmap enhancements • Support customer feedback programs and community initiatives • Apply healthcare industry trend knowledge to customer operations • Coordinate cross-functional efforts to resolve customer challenges • Document customer interactions, plans, and progress in internal systems • Contribute to customer experience process improvements

🎯 Requirements

• Bachelor’s degree or equivalent experience • 3–5 years of experience in customer success, client services, healthcare operations, or a related field • Experience working with healthcare systems, revenue cycle management (RCM), or electronic medical records (EMR) preferred • Demonstrated ability to manage multiple customer relationships simultaneously • Experience communicating with and influencing stakeholders at multiple levels, including leadership • Ability to analyze data and translate insights into actionable recommendations • Experience working cross-functionally in a collaborative environment • Familiarity with healthcare specialties preferred • Strong organizational skills with the ability to prioritize and manage competing demands • Comfort working in a dynamic environment with changing priorities

🏖️ Benefits

• Annual discretionary bonus plan, variable compensation plan, and equity plans (depending on role eligibility) • Health and financial benefits • Commuter support • Employee assistance programs • Tuition assistance • Employee resource groups • Collaborative workspaces • Flexible work arrangements and work-life balance support • Book clubs • External speakers • Hackathons • Learning-focused company culture • Engaged team support • Inclusive environment