Senior Customer Success Manager

🔥 13 hours ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🐊 Florida, Illinois, +7 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $106k - $249.6k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Hewlett Packard Enterprise

WebsiteLinkedInAll Job Openings

10,000+ employees

🏢 Enterprise

🔧 Hardware

🤖 Artificial Intelligence

💰 $1.5G Post-IPO Equity - Hewlett Packard Enterprise on 2025-04

Enterprise • Hardware • Artificial Intelligence

Hewlett Packard Enterprise is an enterprise-focused technology company that delivers infrastructure, software, and services to help organizations build, manage, and secure hybrid cloud and AI-enabled environments. The company’s offerings — reflected in the provided text — include servers and high-performance computing (HPE ProLiant, HPE Cray), enterprise storage (HPE Alletra), networking products and services (HPE Aruba, Juniper partnership), AI platforms and turnkey AI factories, hybrid cloud and as-a-service offerings (GreenLake), security and networking (Zero Trust, SASE), and a broad portfolio of professional, advisory, and support services. HPE positions itself as a partner for large organizations modernizing data centers, deploying AI at scale, and adopting hybrid cloud operations.

📋 Description

• Own a select group of strategic customer accounts • Cultivate senior-level customer relationships and engage key stakeholders • Onboard customers and help define and achieve adoption success criteria • Act as the primary customer advocate • Develop and maintain Customer Success Plans with goals, outcomes, and timelines • Escalate customer issues and coordinate resolution with technical support, product management, and engineering • Capture HPE offering capabilities and identify customer-use-case gaps through a closed-loop engagement process • Drive upsell motions and close expansion opportunities • Identify cross-sell opportunities and collaborate with Sales Specialists • Support customer onsite meetings, conferences, and trade shows as needed

🎯 Requirements

• University or bachelor’s degree or equivalent combination of education and experience • 5+ years of direct, work-related experience • Proven experience in customer success management, managing large customer accounts, developing customer success plans, and achieving customer success objectives • Trusted advisor externally and mentor internally • Expert knowledge in the given field • Experience in cloud operating models • Comfortable supporting customers within Eastern/Central Time Zones and accommodating Eastern Time Zone working hours • Able to accommodate occasional domestic travel (~10–15%) • Thorough understanding of the technology industry, cloud computing, market dynamics, emerging technologies, and competitive landscape • Knowledge of customer success methodologies, frameworks, and best practices • Knowledge of customer-success financial metrics, including CLV and churn rates • Knowledge of HPE GreenLake, Advisory and Professional Services, and Managed Services • Understanding of public cloud architecture and operations principles • Understanding of ITIL/ITSM • Understanding of Agile and DevOps concepts and methods

🏖️ Benefits

• Comprehensive benefits supporting physical, financial, and emotional wellbeing • Personal and professional development programs • Flexible work and personal needs management • Remote/teleworker work arrangement • Global inclusive work environment