Customer Success Manager, Enterprise

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $92.5k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Onit

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

⚖️ Legal

☁️ SaaS

Consulting • Legal • SaaS

<Onit> is an AI-native legal operations and enterprise legal management software company that provides solutions for legal spend and matter management, contract lifecycle management (CLM), eBilling, vendor and compliance management, workflow automation, and AI-driven tools like ReviewAI and Spend Agent. Their Unity ELM platform and associated products (SimpleLegal, BusyLamp, ContractWorks, SecureDocs, OnitX CLM, and an App Catalog) enable legal teams to centralize documents, automate workflows, extract contract data via OCR, and optimize spend and vendor relationships. Onit serves enterprise legal operations, General Counsel, and contract managers across industries such as pharmaceutical, finance, insurance, technology, and government, and offers implementation, support, and professional services.

📋 Description

• Own success strategy for customers in the segment, ensuring client satisfaction, retention, and growth • Identify risks to customer health, design mitigation strategies, and drive engagement • Act as a trusted partner and advocate for accounts, building relationships with client stakeholders • Drive product adoption through scalable programs and training sessions • Guide customers in maximizing value from Onit • Take ownership of problem-solving for customers and internal stakeholders • Advise customers on industry trends, best practices, and emerging optimizations • Translate business challenges into actionable product and process recommendations • Develop and share best practices to improve process quality, efficiency, and effectiveness • Collaborate cross-functionally with internal teams to deliver seamless experiences • Support scalable programs while maintaining a personalized approach • Help onboard new hires and interview candidates • Demonstrate senior-level accountability and technical excellence

🎯 Requirements

• 5+ years of professional experience in Customer Success, Account Management, or Implementation • Background in Consulting or Software (Legal Software is a plus) • Strong understanding of SaaS business models and metrics • Startup experience working within a small Customer Success organization • Experience working with multiple stakeholders (Legal Ops, Legal, Finance, and IT) • Bachelor's Degree preferred

🏖️ Benefits

• Three medical plan options • Dental and vision coverage • Employer HSA contribution for HDHP plan employees • 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions • Flexible paid time off • 7 sick days • 9 paid company holidays annually • Paid leave for birth parents, non-birth parents, and caregivers • Surrogacy and adoption reimbursement • 100% employer-paid life and disability insurance • Voluntary hospital indemnity, critical illness, accident, and pet insurance • Healthcare FSA, HSA, and dependent care FSA • One paid volunteer day each year • Annual discretionary bonus • 20% commission of base salary