Client Success Associate

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $29 - $34 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thrasher Foundation Repair

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

🏗️ Construction

Consulting • Logistics • Construction

Thrasher Foundation Repair is a family-owned residential construction business specializing in waterproofing, foundation, and concrete repair solutions. Established in 1975, the company has evolved from a small duo to an organization with 8 locations across 5 states, led by the founders' son, Dan. Thrasher is committed to enhancing the lives of its customers and employees through impactful work and exceptional service, with a strong emphasis on community and employee fulfillment. The company has received multiple accolades for its workplace environment and maintains a broad range of specialties, including foundation repair, concrete lifting, and waterproofing systems.

📋 Description

• Serve as a primary point of contact for customers throughout designated stages of their service experience • Respond to customer questions and requests by phone, email, and other approved communication channels • Provide accurate information and help customers understand next steps in the service process • Follow up with customers to confirm appointments, gather information, address outstanding questions, and support timely resolution of concerns • Document customer interactions, updates, and follow-up activities accurately in company systems • Coordinate with sales, service, production, scheduling, and other internal teams when customer needs require additional support • Monitor assigned customer requests and follow through until the appropriate action has been completed • Identify customer concerns and escalate issues to the appropriate team member when necessary • Maintain a professional, respectful, and solutions-oriented approach during all customer interactions • Help identify recurring customer questions or service issues and communicate useful feedback to leadership • Maintain confidentiality when handling customer and company information • Meet established service, communication, documentation, and productivity expectations while working independently • Participate in virtual meetings, training sessions, and team activities as required

🎯 Requirements

• Previous experience in customer service, client support, account coordination, administrative support, or a related field preferred • Strong verbal and written communication skills • Ability to communicate clearly and professionally with customers from a variety of backgrounds • Strong organizational skills and attention to detail • Ability to manage multiple tasks, conversations, and deadlines effectively • Comfortable learning and using customer relationship management systems, scheduling platforms, email, video conferencing, and other workplace technology • Ability to work independently while remaining connected and responsive to a remote team • Strong problem-solving and follow-through skills • Professional judgment when determining when a customer issue should be escalated • Reliable internet connection and a suitable home workspace for conducting professional customer communications • Ability to maintain consistent availability during scheduled working hours

🏖️ Benefits

• 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Flexible schedule • Health insurance • Paid time off • Tuition reimbursement • Vision insurance