Customer Success Associate

Job not on LinkedIn

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $55k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Wunderkind

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📣 Marketing

Marketing • Advertising

Wunderkind is a global performance marketing solution powered by AI, data, and identity. It helps brands acquire and retain customers via owned channels at unprecedented scale, identifying significantly more website traffic without relying on cookies. By scaling one-to-one marketing messages through email, text messages, and ads, Wunderkind can drive up to 25% of a company's digital revenue. It is a top paid channel for many clients, regularly outperforming other paid retargeting channels like Google and Meta in scale and return on investment. With a focus on sustainable growth and efficiency, Wunderkind aids over 700 brands in achieving their digital revenue goals with innovative marketing strategies.

📋 Description

• Pull and analyze performance data to identify trends and opportunities and develop custom client reports • Set up and optimize SMS, email, and onsite marketing campaigns in the Wunderkind platform • Manage client campaigns from concept to launch, including timelines, dependencies, follow-ups, and quality assurance • Coordinate with Design, Engineering, Professional Services, and Analytics for timely execution • Create data-driven presentations and reports that explain performance and support client strategy • Support a high volume of smaller accounts through the scaled service model • Handle client requests end to end: triage, execute, follow up, and close the loop • Monitor platform performance and client KPIs, flagging risks and opportunities • Maintain accurate documentation, trackers, and client records • Test new features, participate in pilots, provide Product team feedback, and improve inefficient processes

🎯 Requirements

• 0–1 year of experience or a previous internship in Marketing, Client Services, or a related field • Experience with eCommerce, email/SMS marketing, or website analytics (Google Analytics, Looker) is preferred but not required • Familiarity with marketing or analytics platforms is a plus • Bachelor's degree preferred • Ability to analyze performance data and explain insights, limitations, and recommendations • Ability to use AI tooling responsibly for reporting, drafting, summarizing, and analysis, including validating outputs against source data • Strong written and verbal communication skills • Ability to manage priorities across strategic and scaled work • Detail orientation and accuracy in campaign execution and reporting