Manager, Client Success – Public Schools

🔥 3 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Finalsite

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

📚 Education

☁️ SaaS

🤝 B2B

💰 Debt financing on 2014-12

Education • SaaS • B2B

Finalsite is a provider of web and communications technology for K–12 and higher education institutions. Finalsite offers an education-focused CMS and website design (Composer), AI chatbot tools, mass notifications and messaging, mobile apps, enrollment and admissions management, and marketing services aimed at helping schools build community, improve communications, and grow enrollment. The company serves school districts, independent schools, international schools, charter schools, and faith-based schools and notes it has been trusted by schools for more than 25 years.

📋 Description

• Manage, coach, and support a team of Client Success Managers • Conduct performance reviews and nurture direct reports to maximize their skills, impact, and goal achievement • Serve as the first level of escalation for client issues, providing guidance and resolution strategies • Manage a small, high-value portfolio of existing public school clients • Ensure clients receive the full value of their Finalsite investment • Prioritize and manage renewals for portfolio and team clients • Monitor long-term client health, identify risks, and implement retention strategies • Drive product adoption and identify and execute upsell opportunities • Conduct defined client engagement activities by phone or in person • Build and maintain long-term relationships with key client stakeholders • Develop and share best-practice materials with the broader client base • Maintain accurate client data in Salesforce, Totango, or other applications • Manage the opportunity pipeline for renewals and growth opportunities

🎯 Requirements

• B.A. or B.S. Degree would be preferred or commensurate experience • 5+ years of proven work experience in a professional B2B setting with some experience in SaaS client success or sales role • Experience meeting with senior executives and stakeholders at client organizations preferred • Knowledge of and comfort with SaaS products and services • Salesforce knowledge required • Knowledge of the Finalsite Platform required • Excitement and enthusiasm for the EdTech industry • Travel as needed • Permanent residency of the United States; current and continued residency within the United States is required to obtain and retain employment

🏖️ Benefits

• Competitive benefits • Professional development opportunities • Collaborative culture built on partnership and purpose • Opportunity to grow your career • 100% fully remote employment