Senior Customer Success Manager

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🔥 0 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $105k - $125k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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SITEMETRIC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

📦 Logistics

🏥 Healthcare

🏭 Manufacturing

💰 Private equity on 2025-03

Logistics • Healthcare • Manufacturing

SITEMETRIC is a site management platform that helps organizations run complex construction and field operations more safely and efficiently. The company offers cloud-based tools for badging, real-time location systems (RTLS), access control, safety management, field support, reporting, mass texting, and integrations to centralize site security, communications, and operational workflows. SITEMETRIC targets demanding environments such as data centers, healthcare facilities, and large infrastructure projects, enabling customers to reduce risk, maintain compliance, and make faster, data-driven decisions on the jobsite.

📋 Description

• Own a portfolio of Sitemetric's largest and most complex strategic customer accounts in the construction and data center sectors • Own overall account health and the enterprise relationship for each strategic customer • Develop relationships with executive sponsors, corporate security directors, and operations leadership • Coordinate Site Operations, sales, product, and support teams around account priorities • Lead Quarterly Business Reviews and strategic account planning sessions • Develop multi-year account strategies for retention, expansion, and executive advocacy • Define standard deployment models, SOPs, playbooks, and scalable best practices • Lead onboarding and smooth implementation of access control systems • Standardize deployment and support processes across customer site portfolios • Monitor customer health metrics and proactively address account-level risks • Coordinate training and support to maximize product adoption and ROI • Collaborate with technical teams to resolve complex customer challenges • Represent strategic customers' feedback and communicate product enhancement requests • Own renewals and drive expansion opportunities • Develop case studies, success stories, and executive references • Participate in industry events and trade shows • Travel to customer sites for relationship building, training, and executive engagement, up to 25% • Maintain CRM records and prepare reports on account performance, renewal forecasts, and growth opportunities • Collaborate with sales, product, and engineering teams to enhance customer experience • Contribute to customer retention and satisfaction initiatives

🎯 Requirements

• 5+ years of experience managing B2B customer relationships, including enterprise or strategic accounts • Proven track record of owning renewals, driving expansion, and improving customer satisfaction across large, complex accounts • Experience leading executive business reviews and engaging C-level stakeholders • Strong communication and presentation skills with the ability to engage stakeholders at all levels • Excellent problem-solving abilities and a consultative approach to customer needs • Proficiency with CRM systems and customer success platforms • Ability to translate technical concepts into business value propositions • Previous experience in the construction, data center, or physical security industries preferred • Willingness to travel to customer sites as needed • Bachelor's degree in Business, Engineering, or a related field is a plus; experience may be considered in lieu of a degree

🏖️ Benefits

• Competitive pay based on experience and qualifications • Health, dental and vision insurance for full time employees • 401(k) eligibility • Employee referral bonus plan includes $50 for each referred candidate that completes a minimum of 60 days of service with Sitemetric • Accrued paid sick leave for all employees • Paid vacation, accruing at 80 hours per year • Variable compensation bonus at 20% based on commissions