Client Success Manager

🔥 0 minutes ago

🏈 Alabama, Arizona, +37 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $66.9k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Experity

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

🤖 Artificial Intelligence

Healthcare • Artificial Intelligence

Experity is the leading software and services company for on-demand healthcare in the U. S. urgent care market, providing an integrated operating system complete with electronic medical record, practice management, patient engagement, billing, teleradiology, business intelligence, and consulting solutions. Fifty percent of the U. S. urgent care market runs on Experity solutions. With Experity, providers can best meet the demands of the evolving on-demand space and deliver high-quality, high-velocity care by streamlining operations, improving patient experiences, and optimizing revenue.

📋 Description

• Own and manage a portfolio of accounts across multiple customer segments • Serve as the primary point of contact for clients and develop long-term relationships • Drive adoption of products and services using high-touch and low-touch engagement approaches • Conduct regular business reviews with key accounts to assess financial performance and workflow efficiencies within urgent care centers • Gather customer insights and feedback to improve products, services, and processes • Identify and mitigate churn risks and ensure renewal success • Collaborate with Sales, Product, and Marketing on expansion strategies • Support contract renewals, pricing discussions, and negotiations • Advocate for customers internally and influence roadmap decisions • Provide customer training, best practices, and thought leadership on industry trends • Represent the company through customer interactions, case studies, and speaking engagements • Monitor customer health, engagement, and adoption trends using data and analytics • Use customer success playbooks for different account types • Use CRM and Customer Success platforms to track interactions, automate processes, and measure success • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree or equivalent combination of education and experience • Three years of experience in Client Success, Account Management, or a related role, preferably in SaaS or health technology-driven industries • Proven ability to manage both high-touch and low-touch customer relationships effectively • Strong business acumen and ability to drive value realization and revenue growth • Excellent communication, negotiation, and presentation skills • Experience managing renewals, expansions, and churn mitigation within a portfolio • Data-driven mindset with ability to analyze customer behavior and drive insights • Strong problem-solving skills and ability to thrive in a fast-paced, dynamic environment • Familiarity with CRM tools (Salesforce, Gainsight, etc.) and Customer Success Platforms is a plus • Ability to travel

🏖️ Benefits

• Medical, Dental/Orthodontia, and Vision coverage starting first day of employment • Synthetic ownership in Experity after one year of employment with real financial rewards when the company is successful • Employee Assistance Program including counseling, legal resolution, financial education, pet adoption assistance, and identity theft and fraud resolution • Flexible work scheduling • Generous paid time off (PTO), increasing with milestones • Career development and learning program • Team building events, family company picnic, and holiday party • Quarterly bonuses • 401(k) retirement plan with employer match • Opportunity to work remotely or in an office