Supervisor – Consumer Lending Coordination

Job not on LinkedIn

🔥 2 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $62.1k - $105.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Atlantic Union Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1902

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Atlantic Union Bank is a financial institution based in Virginia, offering a comprehensive suite of banking services including checking accounts, savings accounts, personal and business loans, credit cards, and wealth management solutions. With roots tracing back to 1902, the bank is committed to providing fair financial solutions and honest advice, aiming to create opportunities for families and business owners within the community. Through both online and physical branches, Atlantic Union Bank strives to enhance the banking experience for its customers and supports local initiatives.

📋 Description

• Supervise a centralized loan processing client support team handling inbound and outbound customer communications • Facilitate efficient loan origination activities • Oversee collection of required underwriting documentation and loan conditions • Provide leadership, coaching, and performance management • Monitor team workflows, staffing needs, service levels, and operational performance metrics • Resolve difficult customer service and operational issues • Ensure policies, procedures, regulatory requirements, and service standards are consistently followed • Partner with Lending, Processing, Underwriting, Closing, and Branch teams to support timely loan fulfillment and operational efficiency • Process loan closings and funding, review applications, coordinate loan documents and signing, maintain processing records, prepare correspondence, and assist phone customers as needed

🎯 Requirements

• Bachelor's Degree required; equivalent combination of education and experience may be considered • 3+ years of relevant work experience in consumer lending, loan operations, loan processing, or related financial services practices • 2+ years of leadership or supervisory experience • Demonstrated success leading customer-facing teams and applying fundamental people management practices and approaches • Working knowledge of loan origination processes, underwriting documentation requirements, and loan systems • Strong leadership, communication, customer service, problem-solving, and organizational skills • Ability to manage multiple priorities in a fast-paced, service-oriented environment • May require obtaining and/or maintaining NMLS registration • Customer contact center experience preferred • Experience with call center technology, workflow management, and performance reporting preferred

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability coverage • Paid time off • Retirement savings through a 401(k) plan • Wellness resources • Other programs supporting teammates' health and financial well-being • Incentive compensation, bonuses, or other variable compensation may be available for certain positions, subject to applicable plans and performance criteria