VP of Customer Operations

Job not on LinkedIn

🔥 0 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $135k - $165k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Atomic

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

🤝 B2B

🏦 Banking

Fintech • B2B • Banking

Atomic is a financial technology company that provides users with effortless management of their banking needs, including direct deposit switching, subscription management, and payment updates. Through Atomic's platform, users can easily link their payments and bills, manage subscriptions, and verify income and employment, all while gaining insights into their spending habits. The company aims to enhance customer engagement for financial institutions by offering comprehensive tools for managing finances seamlessly.

📋 Description

• Build and lead Atomic's customer support and implementation functions • Establish service levels, escalation paths, playbooks, tooling, and workflows • Own onboarding from signed contract through production launch • Drive time-to-live and launch quality • Serve as senior owner for customer escalations • Partner with Engineering on defect triage, incident response, and post-incident reviews • Establish daily customer health monitoring for volume, conversion, errors, and account-level performance • Build and lead operations specialists embedded in customer pods • Work with Account Executives to protect retention and surface expansion opportunities • Use AI and workflow automation to remove manual work, reduce cost-to-serve, and improve customer experience • Define and own customer operations metrics and scorecards with Data and Analytics • Translate trends into recommendations for senior leadership and the board • Turn support trends and implementation friction into actionable input for Product and Engineering • Partner with Compliance and Finance on audits, due diligence, renewals, and billing

🎯 Requirements

• 10+ years in customer-facing operations, implementation, support, customer success, or professional services • 5+ years leading teams • Experience building or rebuilding support and implementation functions, ideally at an API-first B2B software company • Experience serving financial institutions or another highly regulated industry, including procurement, vendor management, security reviews, and due diligence • Strong understanding of API-based and embedded products • Ability to follow an integration plan and work credibly with engineers without being one • Demonstrated use of automation, AI, and workflow tooling to improve customer operations • Strong analytical instincts and ability to define customer health signals and reporting • Clear, direct communication with customers, executives, and frontline teams • Fintech, embedded finance, or payments experience is a nice-to-have • Experience with Pylon and Linear is a nice-to-have • Experience leading recovery of high-risk or underperforming customer relationships is a nice-to-have • Must be a U.S. citizen or otherwise authorized to work in the United States without sponsorship

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) • Equity through stock options • Remote-first workplace • Unlimited PTO • 10 company-paid holidays • Office closure between Christmas and New Year • Continuing education • Paid parental leave • Bonus offered