Senior Customer Success Manager

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $100k - $125k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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ATSG

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1994

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

ATSG is a managed IT services provider (now operating as XTIUM) that delivers cloud, networking, security, and unified communications solutions for mid-size and enterprise customers. It offers Desktop-as-a-Service (DaaS), Infrastructure-as-a-Service (IaaS), managed security and detection (MDR), managed network services, AI consulting, professional services, and 24/7 enterprise helpdesk and field services. The company positions itself as an AI-powered, full-stack IT partner that consolidates vendor stacks, ensures compliance and high availability, and acts as an extension of internal IT teams to secure and optimize operations.

📋 Description

• Develop and execute communication cadence with partners, customers, and vendors • Drive revenue growth by identifying sales opportunities and expanding business relationships • Use internal health measurement tools and analytics to ensure account transparency and performance • Monitor customer usage and engagement to increase product adoption and maximize value • Collaborate with internal teams on inventory, billing, and invoice integrity • Maintain knowledge of customer contracts, including MSAs and SLAs • Lead service reviews and ensure contractual obligations are met or exceeded • Understand customer needs and align resources to drive growth and expansion • Cultivate executive relationships and identify account growth and renewal opportunities • Address customer inquiries, resolve issues, and collaborate internally to ensure satisfaction

🎯 Requirements

• 7+ years of relevant experience in Customer Success, Service Delivery, Account Management, and Solution Sales • Strong leadership, technical, operations, business, and financial acumen • Passion for quality customer service and customer advocacy • Ability to work independently and with technical and non-technical teams • Excellent written, verbal, and interpersonal communication skills, including communication with C-level executives • Ability to build and maintain strong relationships with top-tier clients and manage complex accounts • Experience negotiating contracts, renewals, and managing high-value accounts • Technical proficiency with cloud, IT services, and related technologies • Demonstrated problem-solving skills • Strong organizational skills and ability to manage multiple priorities and accounts • Bachelor’s degree in Business, Technology, or a related field • CCSM, ITIL, PMP, or other industry-related credentials preferred

🏖️ Benefits

• Med/Dental/FSA • 401(k) • Flexible Paid Time Off • Competitive benefits package