Area Reservation Rooms Controller

Job not on LinkedIn

🔥 0 minutes ago

🦞 Maine – Remote

🦞 Maine – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛔️ Financial Controller

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Auberge Collection

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🍽️ Food & Beverage

✈️ Travel

🏨 Hospitality

💰 Private equity on 2024-03

Food & Beverage • Travel • Hospitality

Auberge Collection is a luxury hospitality brand operating a portfolio of hotels, resorts, residences and experiences worldwide, offering high-end accommodations, culinary and wine programs, wellness retreats, weddings and curated local adventures. The company markets direct bookings, gift cards, private residences and event services across destinations in the United States, Europe, Mexico, Central America and the Caribbean, positioning itself as a provider of one-of-a-kind, experiential travel and residential hospitality.

📋 Description

• Audit reservations for multiple properties, ensuring accurate room assignments, billing needs, and related details • Monitor inboxes for bookings, modifications, and cancellations and complete SynXis reservation steps • Review reservations for quality and accuracy and follow up on inaccuracies • Process cancellation reports and accurate refunds where applicable • Review upcoming reservations and complete remaining deposit balances • Maximize revenues through upgrade opportunities and balance inventories daily • Monitor length-of-stay restrictions and open availability when applicable • Review group room inventory and communicate with GRC and Sales Teams • Maintain knowledge of regional properties, room types, experiences, rates, and property-specific details • Update guest profiles with stay history, special occasions, preferences, and other pertinent information • Share guest information with pre-arrival teams to personalize experiences • Align back-to-back check-in/check-out reservations to avoid guest glitches • Attend daily meetings as appropriate • Maintain property deposit ledgers periodically • Perform administrative tasks assigned by Area Reservations Leadership • Maintain professional appearance and demeanor while representing the company • Keep department heads informed of issues to ensure prompt correction and guest satisfaction

🎯 Requirements

• Exceptional follow-through and attention to detail • Google Suites proficiency • Opera experience • Pleasant, articulate, and professional phone and email demeanor • Ability to speak clearly, confidently, and thoughtfully to best represent the property • Ability to work independently with self direction and with a team remotely • Ability to multi-task and coordinate multiple projects at once • Ability to make acute decisions that support resort operations • Ability to professionally represent the resort and interact with other teams and clients in a polished, responsible, and timely manner • Ability to communicate information to operational departments accurately and in a timely manner • Knowledge of Auberge Collection culture and New England region a bonus • Timeliness, reliability, and sense of urgency in handling tasks

🏖️ Benefits

• Employees can work remotely • Equal employment opportunities and non-discrimination protections • Training included under equal employment opportunity policy