Sales Specialist – Retention

🕒 August 7

🇺🇸 United States – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🔄 Customer Retention Specialist

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aura

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

🛍️ eCommerce

👥 B2C

SaaS • eCommerce • B2C

Aura is a leading bio link tool provider, known for its platform Linktree which allows users to unify all their social media links and online presence into a single bio link. With over 50 million users, including creators, influencers, and small businesses, Aura's Linktree helps users efficiently share and monetize their content across various social media platforms like Instagram, TikTok, and Twitter. The platform provides extensive analytics to track audience engagement and optimize link performance. Aura empowers users by offering customizable features, payment integration, and the ability to drive offline traffic online using QR codes, making it a versatile and crucial tool for digital creators and businesses.

📋 Description

• Take inbound customer cancellation calls and retain them as an Aura customer • Make daily outbound calls to existing Aura customers with failed subscription payments • Ensure high customer satisfaction through proactive support and active listening • Address customer concerns and provide solutions • Evangelize Aura's story and mission to customers • Consult with customers on best practices to better protect their online identity • Identify retention and upsell opportunities by aligning Aura's Identity, Privacy, and Security solutions with customer needs • Improve knowledge of industry best practices and recent events to remain a trusted customer resource

🎯 Requirements

• 1-2 years of sales/retention experience (or equivalent experience) where you consistently meet/exceed performance metrics • Naturally engaging and comfortable talking to people • Self-motivated and able to push yourself to achieve goals • Team player who can win within a team environment • Self-starter with strong business acumen • Ability to think quickly and creatively to solve customer needs • Ability to work 9am–6pm MT, 8am–5pm MT on Saturdays, with Thursdays and Sundays off

🏖️ Benefits

• Competitive pay • Generous health and wellness benefits • Retirement savings plans • Parental leave • Accessibility assistance and reasonable accommodation during the application process and employment