Director, Technical Shared Services

🔥 4 hours ago

🌽 Illinois, North Carolina, +2 more states – Remote

🌽 Illinois – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote

💵 $173.2k - $310.4k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Autodesk

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏗️ Construction

🏭 Manufacturing

💼 Consulting

Construction • Manufacturing • Consulting

Autodesk is a global leader in software for designers, engineers, builders, and creators. The company provides a comprehensive suite of design and engineering applications including popular products like AutoCAD, Revit, and 3ds Max. Through its Design and Make Platform, Autodesk empowers professionals across various industries to design, visualize, and manage projects efficiently, facilitating innovation and sustainability in architecture, engineering, construction, and manufacturing.

📋 Description

• Develop and execute a long-term vision and operating model for Technical Shared Services • Align multiple teams and disciplines under a common strategy, service framework, and operational standards • Foster accountability, customer service, continuous improvement, and operational excellence • Lead managers and individual contributors across diverse technical service functions • Establish enterprise-wide service delivery standards, SLAs, KPIs, and performance metrics • Create scalable processes to improve responsiveness, reliability, and efficiency • Drive standardization across support, release management, access management, and data operations • Identify automation opportunities and improve service delivery through tooling and AI-enabled capabilities • Lead Level 1 and Level 2 support organizations for incident management, issue resolution, and operational stability • Establish escalation paths and support models across business-critical applications • Drive root cause analysis and continuous improvement to reduce recurring incidents • Partner with engineering teams to improve system reliability and operational readiness • Establish a scalable release management framework across enterprise platforms • Lead release planning, deployment governance, release readiness reviews, and change control • Improve deployment quality, release velocity, and operational stability • Partner with engineering leadership to modernize CI/CD and release practices • Oversee operational support for enterprise data platforms, pipelines, reporting services, and integrations • Ensure timely resolution of data quality and operational issues • Partner with data engineering and analytics teams to establish sustainable support models and operational ownership • Lead system provisioning, deprovisioning, role management, and access governance • Partner with security, compliance, and audit teams to ensure access controls meet enterprise standards • Drive automation and self-service capabilities where appropriate • Build relationships across Product, Engineering, Security, Operations, Finance, Sales, Customer Success, and Support • Influence enterprise leaders to adopt standardized service models and governance practices • Develop multi-year roadmaps supporting growth, scalability, and operational resilience • Lead organizational transformation initiatives and drive adoption of new operating models

🎯 Requirements

• 15+ years of experience leading technical operations, support, engineering services, or enterprise technology organizations • 5+ years leading managers and large cross-functional teams • Proven experience building or transforming enterprise shared services organizations • Experience leading one or more of: Production Support, Site Reliability/Operations, Release Engineering, DevOps, Data Operations, Identity and Access Management, or Enterprise Application Support • Demonstrated success driving organizational change and operating model transformation • Experience developing service management frameworks, SLAs, operational metrics, and governance processes • Strong executive communication and stakeholder management skills • Preferred: experience supporting enterprise platforms such as Salesforce, ERP, Data Platforms, Marketing Technology, Customer Success, or Finance systems • Preferred: experience implementing automation, AI-assisted operations, or self-service capabilities • Preferred: familiarity with ITIL, SRE, DevOps, Agile, and modern service management practices • Preferred: experience operating in a global enterprise environment

🏖️ Benefits

• Health and financial benefits • Time away • Everyday wellness • Annual cash bonuses • Stock grants • Comprehensive benefits package • Possible in-person onboarding and/or in-person ID verification