Renewals Strategy & Programs Director

🔥 16 hours ago

🦞 Maine – Remote

🦞 Maine – Remote

💵 $153k - $273.5k / year

⏰ Full Time

🔴 Lead

👔 Director

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Autodesk

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏗️ Construction

🏭 Manufacturing

💼 Consulting

Construction • Manufacturing • Consulting

Autodesk is a global leader in software for designers, engineers, builders, and creators. The company provides a comprehensive suite of design and engineering applications including popular products like AutoCAD, Revit, and 3ds Max. Through its Design and Make Platform, Autodesk empowers professionals across various industries to design, visualize, and manage projects efficiently, facilitating innovation and sustainability in architecture, engineering, construction, and manufacturing.

📋 Description

• Partner with Global Renewals leadership to translate business priorities into strategy, operating model, and transformation roadmap • Define and evolve global renewal lifecycle milestones, workflows, engagement models, roles, and decision rights • Establish differentiated renewal motions based on customer value, risk, growth potential, complexity, and cost-to-serve • Identify structural barriers to renewal performance and develop recommendations across process, organization, data, technology, and enablement • Serve as primary liaison between Renewals, Sales, and Customer Success, establishing standardized handoffs and recurring interlocks • Establish frameworks for identifying, prioritizing, and managing renewal risk using customer health, adoption, engagement, commercial, and account signals • Define risk themes, intervention triggers, Save Plans, renewal plays, and signal-to-action workflows • Operationalize commercial strategies including pricing, uplifts, discount governance, multi-year offers, and retention programs • Define the intersection between renewal and expansion motions, including qualification criteria, ownership, engagement rules, and handoffs • Build feedback loops and measure the effectiveness of risk and commercial interventions • Establish consistent forecasting principles, stages, definitions, and operating cadences • Improve visibility into upcoming renewals, ARR at risk, slippage, downsell, churn, and growth opportunities • Define performance frameworks spanning GRR, NRR, renewal rate, forecast accuracy, risk, program effectiveness, adoption, and operational efficiency • Establish dashboards, inspection mechanisms, and governance for early intervention • Run recurring interlocks with Renewals, Sales, and Revenue Operations leadership • Translate renewal strategy into field-executable workflows, plays, milestone guides, job aids, and role-based enablement • Drive adoption, coaching, reinforcement, and continuous improvement of standard practices • Shape high-touch, assisted, digital-first, and self-service renewal motions • Simplify workflows, eliminate non-value-added activities, and increase seller capacity • Champion automation, digital engagement, and AI-assisted capabilities • Define business capabilities, data, signals, workflows, and technology requirements for the future-state renewal model • Partner with GTM Technology, Revenue Operations, Data Science, and capability owners on roadmaps and investment decisions • Establish ownership, decision rights, handoffs, and shared accountability across organizational boundaries • Lead cross-functional transformation initiatives from problem definition through implementation, adoption, measurement, and continuous improvement • Improve renewal workflows within CRM and Customer Success platforms, process automation, data quality, and contract and renewal data flow across systems

🎯 Requirements

• 12+ years of experience in SaaS, enterprise technology, or another recurring-revenue business • Significant experience across Renewals, Customer Success, Revenue Operations, Sales Strategy, Sales Operations, or related GTM disciplines • Experience translating business strategy into scalable operating models, global programs, and field execution • Strong understanding of renewal lifecycle management, customer retention, renewal risk, forecasting, and recurring-revenue economics • Experience leading complex cross-functional transformation involving process, data, technology, enablement, and organizational change • Experience serving as a primary liaison or interlock lead between Sales, Customer Success, and Revenue Operations • Experience partnering with senior Sales, Customer Success, Finance, Revenue Operations, and Technology leaders in a complex, matrixed organization • Hands-on program management experience for high-complexity, strategic accounts or initiatives • People leadership experience and/or demonstrated leadership of large-scale initiatives through cross-functional teams • Bachelor's degree required • MBA or equivalent advanced degree a plus • Strategic and systems thinking combined with a strong bias toward practical, hands-on execution • Strong analytical capabilities and ability to translate customer, operational, and financial signals into business decisions • Ability to operate effectively from executive strategy through detailed field execution • Strong program, transformation, change-management, and stakeholder-management capabilities • Skilled at running effective cross-functional interlocks across Sales, Customer Success, and Revenue Operations • Experience with CRM, Customer Success, forecasting, and business intelligence platforms such as Salesforce, Gainsight, Clari, and related technologies • Understanding of AI, automation, and digital capabilities and their application to seller productivity and customer engagement • Exceptional executive communication, facilitation, and cross-functional influence skills • Comfortable leading through influence in a fast-paced, highly matrixed global environment

🏖️ Benefits

• Annual cash bonuses may be included • Stock grants may be included • Comprehensive benefits package • Health and financial benefits • Time away benefits • Everyday wellness benefits • In-person onboarding and/or in-person ID verification may be provided or required