Automattic
1001 - 5000 employees
Founded 2005
🌐 Web 3
🤝 Non-profit
💰 Funding Round on 2021-05
Web 3 • Software • Non-profit
Automattic is a leading company focused on making the web a better place by offering a variety of web services and tools. They provide platforms such as WordPress. com for creating blogs and websites, Tumblr for connecting users with shared interests, Day One for journaling, and WooCommerce for online selling. Additionally, Automattic offers tools like Jetpack for enhancing the safety, growth, and speed of websites, Akismet for spam filtering, and various apps for mobile site management. They also contribute to non-profit and open source projects, including WordPress. org, and provide enterprise-level WordPress solutions with WP VIP. With a focus on openness and freedom, Automattic aims to empower users by leveraging the web for global connectivity and expression.
Support Engineer, VIP
🕒 May 7
🇺🇸 United States – Remote
💵 $55k - $85k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🦅 H1B Visa Sponsor
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Automattic
1001 - 5000 employees
Founded 2005
🌐 Web 3
🤝 Non-profit
💰 Funding Round on 2021-05
Web 3 • Software • Non-profit
Automattic is a leading company focused on making the web a better place by offering a variety of web services and tools. They provide platforms such as WordPress. com for creating blogs and websites, Tumblr for connecting users with shared interests, Day One for journaling, and WooCommerce for online selling. Additionally, Automattic offers tools like Jetpack for enhancing the safety, growth, and speed of websites, Akismet for spam filtering, and various apps for mobile site management. They also contribute to non-profit and open source projects, including WordPress. org, and provide enterprise-level WordPress solutions with WP VIP. With a focus on openness and freedom, Automattic aims to empower users by leveraging the web for global connectivity and expression.
📋 Description
• Providing high-quality technical support and consultation through Zendesk tickets and customer calls. • Handling escalated customer issues that require deeper investigation, including urgent tickets and complex debugging scenarios. • In-depth debugging that requires close examination of logs and analysis of customer codebases. • Providing technical guidance to customers on WordPress best practices.
🎯 Requirements
• US-based position • Self-motivated and collaborative work ethic • Strong troubleshooting abilities • Experience in customer-facing technical roles
🏖️ Benefits
• Open vacation policy • Remote work options • Competitive base salary • Financial clarity without complex variable components • Access to benefits as per country
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