Client Services Director – Medical Communications

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🌽 Illinois, Pennsylvania – Remote

🌽 Illinois – Remote 🔔 Pennsylvania – Remote

💵 $180k - $200k / year

⏰ Full Time

🔴 Lead

👨‍⚕️ Medical Director

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Avalere

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • Consulting • SaaS

Avalere is a healthcare consulting firm founded in 2000, partnered with leading life sciences companies, health plans, providers, and investors. It provides objective analysis, balanced insights, and innovative, data-driven solutions to complex healthcare challenges. Avalere specializes in services such as market access, HEOR, patient-centered research, implementation science, evaluation, and due diligence. It operates as part of Avalere Health, dedicating efforts to help clients in the life sciences, health plans, providers, and private equity sectors to anticipate and adapt to industry trends. The firm offers insights into federal and state healthcare policies and aids clients in adapting to changes in the legislative and regulatory environment.

📋 Description

• Lead and oversee delivery across oncology accounts, ensuring excellence across publications and medical affairs programmes. • Provide strategic direction to clients, driving alignment between scientific value and commercial objectives. • Identify and develop organic growth opportunities within existing accounts, contributing to overall revenue growth. • Build and maintain strong, trusted relationships with senior client stakeholders. • Lead, coach, and develop a high-performing client services team, fostering a culture of accountability and continuous improvement. • Oversee programme delivery to ensure quality, timelines, and financial targets are consistently met. • Partner closely with cross-functional teams across scientific, editorial, project management, creative, digital to deliver integrated solutions. • Contribute to new business opportunities, including proposal development and pitches. • Support the Business Director in shaping account strategy, capability development, and broader unit initiatives. • Ensure best practices, processes, and compliance standards are upheld across all programmes.

🎯 Requirements

• Extensive client services experience in medical communications, with a strong track record across both publications and medical affairs deliverables. • Proven leadership expertise, including managing and developing high performing teams. • Commercially focused, with experience identifying and driving account growth opportunities. • A proactive, solutions-oriented mindset with a focus on continuous improvement and innovation e.g., omnichannel, technology and AI. • Comfortable contributing to broader unit leadership, helping shape team capability and business performance.

🏖️ Benefits

• You will receive a 401K plan with an employer match contribution up to 4% (immediately vested) • life insurance • disability coverage • medical, dental, and vision plans • Enjoy flexible working arrangements, including hybrid and remote work • option to work from anywhere across the globe two weeks each year • 20 vacation days plus one personal well-being day • recognise 9 public holidays • gifted end-of-year holidays • early Summer Friday finish in June, July, and August • Access free counselling through employee assistance program • personalized health support • enhanced maternity, paternity, family leave, and fertility policies