Vice President – Account Management

🕒 October 22

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🔴 Lead

💰 Account Manager

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Avalon Healthcare Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🏥 Healthcare

☁️ SaaS

⚕️ Healthcare Insurance

Healthcare • SaaS • Healthcare Insurance

Avalon Healthcare Solutions is a healthcare technology company that provides a Diagnostic Intelligence platform and benefit-management services to health plans, labs, and providers. Using evidence-based policies, real-time test decisioning, curated lab networks, automated workflows, and analytics, Avalon manages and optimizes diagnostic testing — including genetic testing, oncology (liquid biopsy), cardiometabolic, and routine labs — to reduce waste, speed care, and improve outcomes. The company focuses on lab benefit management, precision genetic test management, and analytics to deliver measurable savings and operational oversight for payers and diagnostic partners.

📋 Description

• Own overall client satisfaction, retention, and growth within an assigned book of business • Develop and cultivate long-term relationships with key client stakeholders and executive leaders • Monitor program service delivery and work cross-functionally within Avalon • Drive contract renewals, service expansion, and strategic growth opportunities with current clients • Build partnerships across all levels of client organizations and represent the voice of the customer • Understand clients’ competitive environments, challenges, business priorities, and expansion opportunities • Develop and lead cross-functional client strategic plans and value propositions to increase volume and profitability from Avalon network providers • Translate client requests into actionable strategies and tactics to improve performance and deliver value • Manage client contracts, facilitate deliverables, and drive initiatives • Understand complex client financial arrangements and strategies • Review performance metrics to promote client satisfaction and anticipate client needs • Drive client operational requirements throughout Avalon • Manage standard client requirements • Communicate root causes and resolution paths for operational issues affecting assigned clients • Maintain documentation regarding change orders, operational issues, and problem resolution • Report to the Senior Vice President, Account Management

🎯 Requirements

• 15+ years’ experience in healthcare account management and/or selling into payers • Bachelor’s degree or significant and relevant direct work experience in lieu of degree • Willingness and ability to travel up to 30% of the week to client sites and providers, as needed • Strong analytical skills and proven ability to problem solve • Proven experience in selling service expansion opportunities • Ability to work cross-functionally to proactively communicate and resolve issues with the appropriate sense of urgency • Proven success in a matrix environment • Strong verbal and written communication skills • Ability to interact effectively with counterparts at assigned clients • Knowledge of the healthcare industry, payers, and regulations • Experience in a start-up or early-stage company helpful • Knowledge of reference laboratory business, esoteric tests and processes strongly desired • Experience working with Medicare and Medicaid programs • Master’s degree in Business, Marketing, or Healthcare Administration preferred

🏖️ Benefits

• Eligible for remote work • Regular business travel, including to Avalon's corporate office in Tampa, Florida

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