Customer Success Manager III

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $108k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AvaSure

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

AvaSure is an intelligent virtual care platform company that provides AI-enabled applications, real-time analytics, and modular in-room devices to enable virtual nursing, patient safety observation, specialty consults, and workforce optimization across hospitals and care settings. Its computer-vision and AI-powered solutions blend virtual and in-person care to reduce adverse events, improve patient outcomes, and deliver measurable ROI; the company supports deployments, clinical evidence, and change management for health systems.

📋 Description

• Serve as strategic lead for and own enterprise customer relationships • Develop and execute tailored customer success strategies • Facilitate EBRs with senior/executive stakeholders, highlighting value and ROI • Partner across Sales, Product, Clinical, and Support to align execution • Act as an escalation point for complex or urgent issues • Cultivate executive relationships and strategic alignment • Coach and mentor CSM peers to support team-wide excellence • Monitor and influence metrics such as NRR, CSAT, and adoption • Drive measurable outcomes tied to retention, expansion, CSAT/NPS, and customer advocacy

🎯 Requirements

• Bachelor’s degree or equivalent professional experience • 6+ years in customer success, account management, or a related role, preferably within healthcare SaaS/technology • Proven success managing complex enterprise accounts and delivering business results • Strong executive presence and ability to influence cross-functional stakeholders • Strategic mindset focused on solving business challenges • Empathy, active listening, and strong communication skills • Leadership capabilities to guide and support team members and junior CSMs • Executive relationship management • Retention and value realization • Business outcome framing and ROI communication • Business case development and consultation • Customer advocacy leadership • Cross-functional influence • Scaled account planning and strategic communication • CRM and CS tools such as Dynamics, Salesforce, Gainsight, or similar • Must be able to sit for extended periods with occasional walking/standing • Up to 30% travel required to attend company, customer, or industry events

🏖️ Benefits

• Bonus/Commission Eligibility: Yes, variable incentive plan • AvaSure sponsored Medical, Dental & Vision • Safe Harbor 401K with Employer Matching up to 4% • HSA Employer Contributions • Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans • Flexible Time Off Plan & Paid Holidays • Parental Leave • Generous Tuition & Continuing Education Reimbursement available • Employee Referral Bonus