School Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rockstar

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Rockstar is a full-service recruitment company that leverages a blend of human expertise and artificial intelligence to help businesses hire better and faster at a lower cost. They offer a comprehensive recruitment service for less than $1,500 per role by providing access to a large talent database, fast and efficient candidate reviews, and human screening. Their proprietary AI enables the review of thousands of applications to quickly match candidates to job descriptions, while custom screening calls are conducted by recruiters in the US, UK, or Australia. Rockstar supports hiring across a wide range of professional roles, including sales, marketing, strategy, product, business operations, analytics, data science, software development, infrastructure, finance, and accounting. This flexible approach allows companies to meet strong candidates without long-term commitments, making it a cost-effective solution for teams of all sizes.

📋 Description

• Guide district and charter schools through using the company's solution to build their master schedules • Lead onboarding and training for new and returning school schedulers • Provide end-to-end support to finalize schedules, solving complicated constraints and unique school needs • Develop strategic relationships with lead schedulers, principals, and scheduling-team members • Track school success metrics to ensure satisfaction and renewal rates • Act as a strategic thought partner to align schedules with school priorities • Troubleshoot complex technical issues as the external company representative, with product and engineering support • Manage district and charter network accounts throughout the customer journey • Establish partnership goals, implementation timelines, and training plans with district teams • Provide tools and structures for district leaders to manage scheduling timelines and monitor school progress • Support data integration and own aspects of the data transfer process, including structuring data files for application upload • Coordinate cross-functionally with sales and marketing and product and engineering teams • Share customer feedback and implementation insights to improve sales, product, and the overall solution • Support sales efforts during the scheduling off-season through sales pitches, product demonstrations, and answering prospective-partner questions • Contribute wherever needed to support team success

🎯 Requirements

• Meaningful experience developing middle and/or high school schedules • Willingness to work in a scrappy environment • At least 2+ years of experience building and owning a middle and/or high school schedule • At least 5 years of experience working inside a school • Understanding of school operations and culture • Ability to meticulously review schedules, slides, and related documents • Ability to analyze multiple signals, communicate clearly, and deliver for district/CMO and school partners • Ability to manage multiple priorities, tasks, and requests simultaneously • Experience working across cross-functional teams • Ability to adapt quickly to changing priorities and conditions • Customer success or related experience is a plus • Experience building systems/processes and delivering support to people and teams is a plus • Experience in a fast-paced, high-growth entrepreneurial environment is a plus

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Contribution-only 401(k) plan • Flexible PTO • Professional development opportunities as the company grows and evolves