Customer Success Manager – Mid-Market

Job not on LinkedIn

🔥 8 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Seamless.AI

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

💰 $75M Series A on 2021-06

B2B • SaaS • Artificial Intelligence

Seamless. AI is a B2B software company that provides a sales intelligence and lead-generation platform. It aggregates and enriches contact and company data and uses automation and AI-driven matching to help sales and marketing teams find prospects, build lists, and feed CRMs for outreach and pipeline generation.

📋 Description

• Own relationships across an assigned Mid-Market book of business and serve as the primary customer point of contact • Proactively monitor customer health, engagement, adoption, and organizational changes to identify and mitigate churn risk • Lead renewal strategies and negotiations to maximize retention • Develop account strategies to increase product adoption, customer value, and lifetime value • Identify and pursue expansion opportunities in partnership with Sales • Build trusted relationships and understand customers' business goals, challenges, and growth plans • Conduct proactive outreach using a combination of high-touch and tech-touch engagement • Manage customer escalations and coordinate timely resolution across internal teams • Capture and communicate actionable customer feedback to leadership and Product • Maintain accurate account, activity, and renewal information in Salesforce • Stay current on Seamless.AI products and industry trends to provide knowledgeable, consultative guidance

🎯 Requirements

• 2–3+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing role, preferably in SaaS or technology • Strong communication, relationship-building, and consultative selling skills • Proven ability to manage multiple accounts and priorities in a fast-paced environment • Strong organizational skills and attention to detail • Self-motivated, results-oriented, and proactive • Ability to identify customer risks and develop effective action plans • Experience with renewals, retention, negotiations, or account expansion preferred • Salesforce, Salesloft, or high-volume customer outreach experience preferred • Bachelor's degree in Business, Marketing, or a related field preferred • Applicants must be authorized to work in the U.S.

🏖️ Benefits

• Equal opportunity employer valuing diversity • Visa sponsorship is not included in the hiring package