Customer Success Manager

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Amplify

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

📚 Education

☁️ SaaS

💰 Series C - Amplify Education on 2023-05

Education • SaaS

Amplify is a K–12 educational technology and curriculum company that builds next-generation, research-aligned curricula, assessments, and instructional tools for literacy, math, and science. Their offerings include core curricula (Amplify CKLA, Amplify ELA, Amplify Science), assessment and intervention products (mCLASS, Boost Reading, Boost Math), and digital/math resources (Amplify Desmos Math), plus tutoring and teacher professional learning resources. Amplify emphasizes the Science of Reading, provides an integrated digital platform for districts and teachers, and serves thousands of school districts and millions of students and teachers worldwide.

📋 Description

• Serve as the primary point of contact for customers in the Strategic Region • Own the customer experience from launch through ongoing partnership • Manage account relationships and lead onboarding and implementation efforts • Provide ongoing support to help customers achieve student achievement goals • Act as a trusted advisor, strategic thought partner, and coach to district and school leaders • Manage and grow a portfolio of accounts • Drive retention, identify expansion and upsell opportunities, and support renewals • Develop and execute success plans aligned with customer goals • Build long-term partnerships and set multi-year goals • Execute project plans for standard and complex district implementations • Define project priorities and ensure launch readiness • Identify risks and launch blockers and implement solutions or workarounds • Maintain project status and communicate with internal and external partners • Coordinate Professional Learning plans and involve product specialists • Analyze usage and student performance data • Lead conversations to set implementation goals and align on progress • Recommend targeted supports and action steps • Monitor customer engagement health and drive corrective action plans • Partner with internal teams to resolve customer issues and inform customer lifecycle processes • Maintain expertise across Amplify’s Literacy and/or STEM product suite • Prioritize account issues, remove barriers, advance implementation goals, and provide resolution updates

🎯 Requirements

• Bachelor’s Degree or related work experience • 4+ years working in K–12 education • Understanding of teaching and learning, curriculum implementation, and district and school leader priorities • Ability to serve as a strategic thought partner to educators and district leaders • Ability to translate complex implementation or achievement information into practical decisions and actions • Ability to interpret customer data, identify meaningful patterns, and communicate evidence-based recommendations • Excellent verbal, written, and presentation skills • Ability to create district reports and meeting minutes • Strong organizational and project management skills • Proven track record handling customer escalations and fostering positive resolutions • Ability to engage and influence stakeholders at all executive levels • Strong strategic thinking and ability to drive results independently • Resourcefulness and independent problem-solving ability • Comfort operating under ambiguity • Willingness to work a flexible schedule, including non-standard business hours, to support international accounts • Preferred: experience in education, school/district leadership, or educational publishing/technology • Preferred: background in Elementary Literacy and/or STEM; experience teaching or using Amplify products • Preferred: experience with Salesforce, Gainsight, and Google Suite • Preferred: experience in Account Management or Customer Success • Preferred: experience leading or facilitating professional learning, instructional coaching, school walkthroughs, and implementation-focused data conversations • Background check required if selected • Legally authorized to work in the United States

🏖️ Benefits

• Bonus opportunity • 401(k) plan • Competitive health insurance • Mental health options • Basic life insurance • Paid time off • Parental leave • Access to best-in-class development programs • Remote work arrangement • In-person onboarding or periodic travel to headquarters in New York, as required