Customer Engagement Specialist

🔥 13 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Levelpath

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Levelpath is an early stage venture-backed company focused on developing next-generation enterprise systems of record. Led by a seasoned leadership team with a decade of experience in building successful enterprise SaaS businesses, Levelpath is poised to make significant strides in the software development industry.

📋 Description

• Answer support tickets and provide users guidance when they are stuck • Generate product documentation • Report bugs to product and engineering • Serve as the first touch point for users experiencing product difficulties • Resolve customer questions and issues • Learn the enterprise product and act as a product expert to drive adoption and satisfaction • Interact with Product and Engineering to identify ways to better serve customers • Build best-practice guides and playbooks • Support customer health by understanding user friction points • Partner with the executive team to build, optimize, and scale processes, assets, and systems including Zendesk and Salesforce

🎯 Requirements

• 4+ years of experience in a direct customer-facing/customer management role • B2B SaaS experience in a fast-paced environment • BA or BS • Demonstrated experience problem-solving with attention to detail • Stellar organizational skills and experience improving processes • Strong written and verbal communication skills • Adaptability and ability to flourish in a fast-paced environment • Comfort in managing multiple workstreams • Ability to communicate with stakeholders across product and engineering • Effective collaboration and self-starter mindset • Availability for some travel • Empathy, patience, and a sense of urgency when supporting customers

🏖️ Benefits

• 100% Medical, dental, and vision insurance • Flexible PTO, Parental Leave, Sick Leave • Competitive compensation and equity package • 401k • Commuter benefits • In-office snacks and Friday team lunches • Team-driven happy hours and celebrations • Transportation benefits • Ability to leverage devices and tools that allow you to do your best work