Customer Success Manager

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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MDaudit

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1993

🏥 Healthcare

⚕️ Healthcare Insurance

📋 Compliance

Healthcare • Healthcare Insurance • Compliance

MDaudit is a healthcare compliance software platform that unifies billing compliance, coding, and revenue integrity into a single solution. It aids healthcare organizations in minimizing compliance risks, enhancing revenue optimization, and improving operational efficiencies through data-driven strategies and workflow automation. MDaudit's platform is designed for various types of auditing, including scheduled audits, risk-based assessments, and coding quality reviews, enabling healthcare providers to address the complexities of billing compliance effectively.

📋 Description

• Develop and manage ongoing strategic partnerships with the MDaudit customer base • Build customer relationships to maintain high customer satisfaction and loyalty • Identify opportunities to optimize and expand product usage • Collaborate with Implementation, Support, Product, Finance and Sales teams to achieve customer success • Advocate for customers and work with decision makers to embrace change and expand product usage • Improve customer satisfaction year over year through NPS • Provide regular Customer Health Analysis updates • Apply risk metrics to customer activities to inform retention risk and strategy • Manage retention and growth goals • Advocate for timely resolution of escalated account issues and product enhancements • Conduct proactive, holistic customer account reviews and resolve barriers to success • Lead Executive Business Reviews focused on outcomes and return on investment • Provide regular customer updates to key MDaudit stakeholders • Serve as primary liaison between customers and internal MDaudit teams • Communicate product roadmap and engagement solutions to customers • Establish and maintain relationships with decision makers, influencers, executive leadership and end users • Obtain customer commitments for the reference program • Coordinate and influence customer participation at events with Marketing and Sales • Encourage customer participation in MDaudit Community events, councils and industry events • Educate customers on new offerings and releases • Drive sales of MDaudit services with Implementation and Finance teams • Partner with the Growth Team to identify and support upsell opportunities • Drive renewal success through tailored customer retention and growth strategies • Own and manage customer relationships and churn • Ensure compliance with contract conditions and SLAs • Use Salesforce and other mission-critical tools to document customer interactions and information

🎯 Requirements

• Four-year college degree • 5+ years of customer success management work, including accountability of the overall relationship • 4+ years of experience in a healthcare setting: Compliance; billing; auditing, coding, revenue cycle, accounting (hospital or professional) • Understands healthcare data flow and associated risks • Oversight of information systems-based projects • Proven leadership and mentoring skills • Executive-level decision-making and communication skills • Excellent knowledge and skill using Microsoft Office Suite • Experience using Salesforce • Exceptional interpersonal and customer engagement skills • Ability to resolve problems independently • Strong organizational skills • Ability to influence stakeholders • Ability to employ sound judgment to prioritize needs and tasks • Demonstrated verbal and written communication skills • Ability to concurrently manage multiple complex projects with high quality results • Compliance and revenue cycle coding/auditing experience preferred • Ability to be flexible and respond positively in dynamic environments • Ability to travel to customers up to 25%

🏖️ Benefits

• On-demand learning program • Remote Cooking Classes, Yoga Sessions & Mixology Classes • Medical, Dental & Vision Coverage • 401K with company match • Unlimited vacation policy • Peer Nominated Awards & Recognition • Career growth and advancement opportunities