Senior Client Success

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $76.8k - $106.8k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Veradigm®

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

⚕️ Healthcare Insurance

💰 $75M Post-IPO Debt - Veradigm on 2025-06

Healthcare • SaaS • Healthcare Insurance

Veradigm is a healthcare technology company that provides cloud-based clinical, financial and data solutions for providers, payers and life-sciences organizations. Its offerings include electronic health records, practice management, revenue cycle services, e-prescribing, data exchange and APIs, real-world data and evidence platforms, analytics for quality and risk adjustment, and patient engagement tools — all delivered via a connected Veradigm Network to support care delivery, payer operations and research.

📋 Description

• Serve as the primary relationship owner for an assigned client portfolio across activation, adoption, renewal, and expansion • Lead SBR and executive-facing updates • Align Veradigm capabilities to client business priorities and strategic goals • Proactively manage client health and identify at-risk accounts • Own recovery plans and coordinate cross-functional responses • Identify cross-sell and upsell opportunities, document them in Salesforce, and collaborate with Sales • Manage the renewal cycle and maintain forward-looking forecast visibility • Execute retention strategies to protect and grow portfolio revenue • Resolve escalated support, contractual, and financial issues • Serve as the primary internal advocate for client needs

🎯 Requirements

• Applicants for North American based positions must be legally authorized to work in the United States or Canada • Visa sponsorship is not offered for this position • Verification of employment eligibility is required as a condition of hire • Experience managing client portfolios and the full client lifecycle • Experience leading client business reviews and executive-facing updates • Experience managing client health, recovery plans, renewals, retention, cross-sell, and upsell opportunities • Experience documenting opportunities in Salesforce • Ability to resolve escalated support, contractual, and financial issues

🏖️ Benefits

• Holidays • Vacation • Medical insurance • Dental insurance • Vision insurance • Company-paid life insurance • Retirement savings • Professional development tools and flexibility • Equal employment opportunity and affirmative action