Account Manager – Customer Success

🔥 12 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $68.5k - $107.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Cardinal Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1971

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

💰 $78M Post-IPO Debt on 2006-08

Logistics • Manufacturing • Healthcare

Cardinal Health is a global healthcare services and products company. It provides a comprehensive range of healthcare services, including medical supply distribution, pharmaceutical distribution, and logistics solutions to various healthcare facilities such as hospitals, community health centers, and ambulatory surgery centers. Additionally, Cardinal Health offers a variety of medical products and pharmaceutical services. The company also focuses on innovative solutions to enhance healthcare delivery, through services like patient support, pharmacy management, and advanced therapy solutions. Cardinal Health is committed to supporting healthcare providers in delivering quality patient care while optimizing operational efficiency.

📋 Description

• Serve as the primary relationship owner and trusted partner for the healthcare system and its hospital and pharmacy stakeholders. • Represent Cardinal Health across a large, complex customer organization. • Deliver a consistently responsive, accurate, and solutions-oriented customer experience. • Acknowledge customer requests, understand priorities, provide accurate information, and keep issues moving without repeated follow-up. • Coordinate Cardinal Health resources, communicate clear ownership and timelines, and deliver solutions and strategic insights. • Build trust through genuine support, empathy, reliability, and understanding of customer priorities. • Communicate proactively with customers and internal stakeholders through resolution. • Manage a high volume of requests, recurring deliverables, meetings, reports, and time-sensitive priorities. • Drive complex issues to resolution across multiple teams, including escalation and rapid turnaround. • Use Excel VLOOKUPs, formulas, functions, and data tools to organize, validate, reconcile, and analyze information. • Identify trends and risks and translate financial, operational, utilization, inventory, compliance, and service data into insights and recommended actions. • Lead customer meetings and business reviews, explain complex information, and move discussions toward decisions and next steps. • Build cross-functional relationships and identify accountable partners. • Anticipate deadlines, risks, customer questions, and upcoming needs. • Follow established processes, meet commitments, deliver accurate work on time, and prevent recurring issues. • Manage challenging conversations, adapt to feedback, and maintain constructive customer partnerships. • Lead through customer resistance to new ideas or changes and identify practical ways to add value. • Balance competing priorities, ambiguity, escalations, and urgent customer situations professionally.

🎯 Requirements

• Prior experience in a direct customer facing role. • Prior experience executing in-person or live video presentations to external Cardinal Health customers and articulating metrics. • Strong Analytical and Reporting capabilities. • Excel VLOOKUP proficiency is required. • Demonstrate ability to problem solve and develop key relationships with external and internal customers. • Willingness to travel once per quarter to client sites; mostly within the Pacific time zone. • Team player, focused on continuous improvement and development. • Ability to identify needs, act and manage projects. • Strong communication skills. • Attention to detail. • Must work traditional Pacific Time Zone hours. • Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

🏖️ Benefits

• Medical, dental and vision coverage • Paid time off plan • Health savings account (HSA) • 401k savings plan • Access to wages before pay day with myFlexPay • Flexible spending accounts (FSAs) • Short- and long-term disability coverage • Work-Life resources • Paid parental leave • Healthy lifestyle programs • Employee development and well-being programs • Dedicated training programs • Collaborative atmosphere