Customer Success Manager

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $85k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 7%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Surgimate

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2009

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Surgimate is a surgical orchestration platform that maximizes surgical throughput and revenue by streamlining the scheduling process and reducing cancellations. It is designed to enhance the efficiency of surgical practices by coordinating all pre-surgery requirements and tracking performance metrics in real time. With features like a HIPAA-compliant mobile app, comprehensive project management tools, and customizable workflow preferences, Surgimate helps healthcare professionals focus on patient care while ensuring operational excellence.

📋 Description

• Own customer outcomes by ensuring clients understand, adopt, and realize measurable value from openDoctor • Define success criteria and track ROI, efficiency gains, and workflow improvements • Identify adoption gaps and create action plans to improve product utilization • Build trusted relationships with client stakeholders • Serve as the primary point of contact and strategic advisor for assigned accounts • Understand clients’ workflows, business goals, and challenges • Drive product adoption through check-ins, training sessions, webinars, and business reviews • Educate customers on new features and reinforce platform best practices • Monitor account health and engagement to identify risks and opportunities • Own retention by addressing issues before escalation • Maintain account plans and engagement strategies • Identify expanded use cases, additional locations, and deeper product adoption opportunities • Partner with Sales on upsell and expansion opportunities • Provide structured customer feedback to Product and influence roadmap priorities • Partner with Implementation for smooth handoffs and post-go-live continuity • Collaborate with Support, Product, and Sales to deliver a cohesive customer experience • Maintain accurate account data, notes, and activity tracking • Meet engagement, retention, and growth KPIs • Build scalable customer success processes and playbooks • Travel on-site to meet clients approximately 20% of the time • Support evolving company initiatives and other duties assigned by management

🎯 Requirements

• 3-5 years of Customer Success, Account Management, or a client-facing consulting role • Experience preferably within a B2B SaaS environment • Experience working with healthcare customers or within healthcare operations strongly preferred • Proven ability to manage relationships across a range of account sizes, including executive stakeholders • Exceptional written and verbal communication skills • Strong problem-solving abilities with a proactive, solutions-oriented mindset • High level of comfort with technology and ability to quickly learn new systems and workflows • Experience with CRM tools; Salesforce preferred • Must be authorized to work in the United States without sponsorship • Flexibility to work extended hours as needed • Willingness to travel on-site to meet clients approximately 20% of the time

🏖️ Benefits

• Competitive salary plus commissions/bonus • 401(k) with company match up to 4% • Medical, dental & vision plans for the employee through Cigna • Employee covered plans available for dependents • Long Term Disability and Life Insurance • Home Internet & Wellness allowances • 10 Holidays + 2 Holiday Eves • 18 days PTO • 18 days Sick Leave • Additional day off for SurgiGive (volunteering) • Birthday Celebration day off • 3 Recharge days • Remote-first work arrangement • Flexible work opportunities • Team meetups • Volunteer opportunities