Client Success Specialist

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $63k - $69k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Questex

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

🏥 Healthcare

🏨 Hospitality

✈️ Travel

💰 Private equity on 2005-06

Healthcare • Hospitality • Travel

Questex is a leading information and events company focused on the experience economy, producing in-person and digital conferences, tradeshows, newsletters, websites, and content-marketing programs that connect professionals and vendors across industries like hospitality, healthcare, experiential technology, and wellness. The company combines live events with data-driven targeting, analytics, and digital communities to help buyers and sellers discover products, learn from experts, and drive business outcomes.

📋 Description

• Own and support all pre- and post-launch responsibilities • Interface with multiple departments across Questex to meet client business objectives • Manage advertising campaigns day to day, including trafficking, targeting, pacing, optimization, and reporting • Create custom promotional plans and share content through various channels to ensure strong program engagement • Analyze program performance through digital marketing metrics and provide recommendations based on results • Manage escalation of risks, issues, and dependencies; make decisions and take required mitigating actions • Provide the product team and marketing operations with user feedback and insights related to internal tools and products • Educate and guide clients and partners on digital marketing best practices • Proactively address areas where client or program improvement is needed • Build relationships and ask the right questions to ensure successful program results • Support buyer-seller connections through Questex’s events, media, business information, data insights, and digital communities

🎯 Requirements

• 2+ years of experience in a client/customer-facing role preferred • Strong written and verbal skills; confidence working with clients via email and phone • Friendly, positive, service-oriented personality • Attention to detail; diligent, proactive, organized, accountable, analytical, highly motivated team player • Strong project management skills • Ability to quickly learn new technologies, tools, and processes • Ability to thrive in a dynamic, fast-paced, high-growth work environment while managing numerous projects under tight deadlines • Preferred experience in HTML, Adobe Photoshop, and marketing automation software or email service providers • Strong working knowledge of the entire Microsoft Office Suite, specifically Excel • Results-driven team player with a strong desire to exceed expectations • Exceptional written and verbal communication skills • Must be authorized to work in the United States without sponsorship now or in the future • Questex is unable to provide visa sponsorship

🏖️ Benefits

• Vacation - 15-20 days depending on years of service • 12 Paid Holidays • Health and Welfare Benefits (medical, dental, vision, life, and others) • FitOn Health, access to a leading digital wellness platform that offers premium online classes • Cariloop Membership Program to help support employees with the complexities of caregiving • Parental Leave • Online Educational Learning Library of over 16,000 courses for employees to enhance and develop their skills • Access to Mental Health Resources-Talkspace, & Employee Assistance Program • 401k, with Matching Contributions to include educational webinars sponsored by our 401K partner • Mission-driven culture with an enthusiastic, professional team • Work-life balance • Discounts through various partnerships • Flexible and adaptable work environment • Diversity, inclusion, and belonging culture