Technical Success Manager

🔥 16 hours ago

☕ Washington – Remote

☕ Washington – Remote

💵 $100k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Darktrace

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🔒 Cybersecurity

🤖 Artificial Intelligence

💰 Post-IPO Secondary - Darktrace on 2020-03

Cybersecurity • Artificial Intelligence

Darktrace is an AI-native cybersecurity company that delivers autonomous detection and response across network, email, cloud, endpoint, OT and identity environments. Its ActiveAI Security Platform uses self-learning machine learning models that learn an organization’s unique normal to spot novel and subtle threats, provide real-time detection, and take targeted autonomous actions to contain attacks. Darktrace serves enterprises and organizations worldwide with cloud-native, AI-driven security products, threat investigations, incident readiness services, and integrations for comprehensive cyber resilience.

📋 Description

• Build trusted relationships with customer security and IT teams • Create technical success plans to drive platform adoption, reduce risk, and deliver measurable value • Identify high-value use cases for everyday security operations • Monitor product usage, engagement, and health indicators to identify adoption gaps, underutilisation, and retention risks • Guide customers from deployment to active use, accelerating Time-to-Value and reducing handover friction • Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks • Provide technical health insights for renewal readiness, QBRs, growth discussions, and account strategy • Surface technical opportunities supporting expansion, upsell, and cross-sell activity with the Account Executive • Represent technical users internally by communicating product feedback, risks, and success requirements • Partner with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals

🎯 Requirements

• 3+ years' experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar • Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments • Ability to drive adoption, retention, technical value realisation, and customer health improvement • Ability to translate complex technical concepts into clear, practical guidance • Confidence engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives • Strong communication, presentation, stakeholder management, and cross-functional collaboration skills • Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable • Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous

🏖️ Benefits

• Commission with 80/20 base-to-commission split • Remote work arrangement • Travel opportunities at least 2 times per year • Skills, learning, and professional growth opportunities • Reasonable accommodations for qualified individuals with disabilities