Client Success Manager

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $90k - $130k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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Foodsmart

WebsiteLinkedInAll Job Openings

51 - 200 employees

🍽️ Food & Beverage

🏥 Healthcare

⚕️ Healthcare Insurance

Food & Beverage • Healthcare • Healthcare Insurance

Foodsmart is a company focused on providing personalized nutrition support and affordable food care through the guidance of registered dietitians. It offers tools such as meal planning, food delivery via partnerships with Instacart, Grubhub, and Walmart, and a food marketplace that helps users save money on groceries. Foodsmart also works with health plans to offer nutrition services to its members, often at no extra cost.

📋 Description

• Build and maintain relationships with client stakeholders and own day-to-day operational and program leadership relationships across a portfolio of accounts • Serve as the primary point of contact for operational needs, strategic initiatives, and service delivery • Drive account retention by maintaining client satisfaction, addressing service issues, and ensuring consistent program execution • Lead client check-ins, business reviews, and strategic planning sessions • Communicate product and service launches and updates in partnership with the Account Executive • Articulate qualitative and quantitative value of food and nutrition and client partnerships • Execute account management standards and processes • Triage and resolve execution-based problems with internal operations, clinical, product, and support teams • Track action items, deliverables, and timelines • Provide customer success and day-to-day support for complex accounts • Maintain account documentation, meeting notes, and CRM activity logs • Coordinate with Product, Engineering, Finance, Sales, and Clinical Operations teams • Develop and execute account strategies supporting success, improvement, retention, and targeted expansion • Lead client-specific program improvements, new program launches, and benefit expansions • Interpret and present ROI and clinical metrics • Prepare and deliver client-facing reports, program summaries, and business reviews • Serve as an internal liaison for client needs, issues, and opportunities • Lead marketing campaigns driving member enrollment and engagement • Adapt and co-create marketing materials and campaigns with the Foodsmart marketing team • Use marketing data and campaign analytics to refine strategies and report outcomes • Monitor enrollment, utilization, engagement, and clinical outcome metrics • Identify and address performance gaps or at-risk accounts • Support and lead business review preparation and action-plan follow-up

🎯 Requirements

• 2-5+ years of experience in account management, client services, or healthcare consulting, in a client-facing or relationship development capacity • Strong organizational skills with a track record of managing multiple accounts or workstreams simultaneously • Excellent communication and interpersonal skills, with the ability to build trust • Data-driven mindset with experience analyzing clinical outcomes, marketing data, and campaign performance • Proficiency with CRM platforms (Salesforce or equivalent) • Experience with food-as-medicine programs, nutrition benefits, SDOH interventions, telehealth, wellness, or related health services • Familiarity with health plan operations and lines of business (Medicare Advantage, Managed Medicaid, Commercial) • Experience working directly with marketing agencies or internal marketing teams on campaign development • Experience in a startup or small company environment • Understanding of complex contracting and provider agreements within health plans and health systems • Bachelor's degree in business, public health, nutrition, healthcare administration, or a related field

🏖️ Benefits

• Remote-First Company • Unlimited PTO • Flexible & remote location • Healthcare Coverage (Medical, Dental, Vision) • 401k & bonus • Registered Dietitian Sessions