Customer Success Manager – Scaled

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Great Question

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

<Great Question> is an all-in-one, enterprise-grade SaaS platform for UX research that helps teams recruit participants, run user interviews, surveys and prototype tests, and synthesize findings. It provides participant recruitment (external panel of 3M+), scheduling, incentives, a secure research repository, AI-powered transcription and insight synthesis, and compliance with SOC 2, GDPR, and HIPAA. The product is aimed at UX researchers, product managers, and research-ops teams at B2B enterprises to centralize research operations and share actionable insights across organizations.

📋 Description

• Design and execute scaled customer success initiatives that drive onboarding efficiency, adoption and growth • Balance 1:many customer programs with strategic customer engagements • Build webinars, office hours, and other scalable 1:many programs • Manage a large portfolio of scaled and mid-market customers through the full customer lifecycle, including onboarding, check-ins and supporting expansion opportunities • Identify product improvements that serve customers’ needs and meet industry trends • Collaborate with management, product, marketing and sales on scaled enablement, including emails and in-app engagement • Foster long-lasting customer partnerships and build infrastructure for a scaled customer engagement program

🎯 Requirements

• 5+ years in a customer-facing role at a SaaS company (e.g. customer success, customer enablement, account management) • 8-10 years professional experience • Proven experience implementing scaled customer success initiatives • Ability to prioritize where human touch is needed versus where tech-touch or self-service programs can be more impactful • Ability to simplify technical subjects into digestible, value-driven actions • Experience maintaining valuable and outcome-based relationships with a diverse customer account portfolio • Proven ability to excel in a remote work setting • Experience working in UX research, design or related fields a plus • Ability to work in North American time zones • Required completion of the application question about current use of AI tools

🏖️ Benefits

• Annual team retreats and virtual events • Remote-first culture with high trust and high autonomy • Opportunity to work on cutting-edge AI integrations that matter • Competitive compensation & equity • Generous PTO, health benefits, and learning stipend