Customer Success Manager

🔥 18 hours ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $50k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

📣 Marketing

💰 Private equity on 2019-08

SaaS • B2B • Marketing

EverCommerce is a provider of industry-tailored software that powers the service economy. It builds SaaS products to digitally transform daily operations for service professionals, including business management, electronic billing and mobile payments, omni-channel marketing, and customer engagement tools. EverCommerce focuses on verticalized solutions—not mass-market software—designed to modernize operations, marketing, and customer interactions for businesses that provide services.

📋 Description

• Establish and maintain relationships with clients • Serve as the main point of contact and build an advisory relationship at scale • Oversee clients at scale • Help clients understand the value and ROI of their investments in the solutions • Guide clients in optimizing product usage to achieve business goals • Identify opportunities to upsell and cross-sell features that enhance client success • Provide low-level support to the customer support team and assist with complex issues or escalated client problems • Deliver customized product training sessions to client groups • Provide ongoing support to facilitate optimal product usage and customer satisfaction • Work with the support team on implementation and brand inquiries to ensure satisfactory resolutions

🎯 Requirements

• Bachelor’s Degree preferred • 2-5 years relevant service/relationship management experience • Proven track record as a Customer Success Manager, Account Manager, or similar customer-focused role • Strong understanding of customer success operations and experience in managing client relationships within a technology-driven environment • Strong problem-solving skills, project management, and time management • Excellent communication, negotiation, and presentation skills • Strong analytical skills with an ability to translate data into actionable plans • Business Consulting, Operations or Marketing background in a franchise system preferred • In-depth knowledge of SaaS software or similar analytical tools preferred • Experience in managing strategic accounts and driving customer engagement in a SaaS environment preferred • Experience with GuildQuality software preferred • Must be eligible to work without sponsorship in the United States

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Day 1 access to a robust health and wellness benefits, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program