Clinical Customer Success Manager

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $112.8k - $169.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Manage customer accounts remotely and on-site • Collaborate to build and nurture customer relationships and foster a cohesive customer experience • Identify and solve customer problems proactively • Understand departmental processes, MIM product installation and usage, and customer roles within departments • Develop clinical and anatomical knowledge and MIM product expertise in Radiation Oncology • Engage customer stakeholders to drive effective utilization of MIM Software products • Compel customers to implement new processes and identify cross-selling opportunities • Communicate customer needs across the organization and ensure timely follow-up • Capture customer feedback and interactions in the CRM • Report on software upgrades, training, proactive customer interventions, and service contract renewals • Provide software training, basic technical support, and new feature presentations by phone, online, and in person • Collect and perform renewals of customer service and maintenance contracts • Attend meetings outside normal working hours when required to collaborate with global offices

🎯 Requirements

• 5+ years of customer success management or similar experience, preferably in a clinical setting • Bachelor’s degree is preferred • Highly competent in a multitude of IT capabilities to support business needs including CRM • Strong communication and interpersonal skills • Time management and organizational skills with the ability to multitask • Proven ability to navigate hospital institutions • Willingness to travel nationally up to 30% • Must be legally authorized to work in the United States • GE HealthCare will not sponsor individuals for employment visas, now or in the future • Successful completion of a drug screen, as applicable • Some customer vaccination mandates may apply

🏖️ Benefits

• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI) • Medical, dental, and vision insurance • Paid time off • 401(k) plan with employee and company contribution opportunities • Life, disability, and accident insurance • Tuition reimbursement • Professional development • Competitive compensation • Drug screen as applicable • No relocation assistance provided