Client Success Associate

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $28 - $35 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ApTask

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

💼 Consulting

📦 Logistics

🎯 Recruiter

Consulting • Logistics • Recruitment

ApTask is a leading staffing and recruitment company that offers a comprehensive range of HR services. These include temporary and contract staffing, temp-to-perm options, offshore staffing, permanent placements, and recruitment process outsourcing (RPO). ApTask is committed to diversity, equity, and inclusion (DEI) in the workplace, providing specialized training and corporate social responsibility initiatives. With an emphasis on reliable staffing solutions, ApTask aims to empower organizations by enhancing their team with qualified candidates across a variety of industries. They also offer payrolling and outsourcing services to meet diverse client needs.

📋 Description

• Serve as a primary point of contact for clients throughout the customer journey • Respond promptly and professionally to client questions, requests, and concerns • Make outbound calls and follow up with clients regarding appointments, project updates, documentation, and next steps • Maintain accurate and timely records in company systems and CRM platforms • Coordinate communication between clients, sales, production, scheduling, and other internal teams • Monitor client needs and follow up proactively to prevent communication gaps or delays • Help resolve routine client concerns and escalate complex issues appropriately • Set clear expectations and provide accurate information regarding company processes and services • Maintain confidentiality and handle client information responsibly • Follow company procedures, communication standards, and quality expectations • Contribute to a positive client experience and help strengthen long term customer relationships

🎯 Requirements

• 1+ year of experience in customer service, client success, account coordination, inside sales, or a related role • Excellent verbal and written communication skills • Strong organizational and time management abilities • Comfortable communicating with customers by phone, email, and text • Strong attention to detail and accurate documentation habits • Ability to manage multiple clients, priorities, and deadlines independently • Professional, dependable, solution oriented approach • Comfortable learning and using CRM, communication, and other business software • Reliable high speed internet and a professional, distraction minimized remote workspace • Preferred: Experience in roofing, construction, home services, insurance, property services, or a related industry • Preferred: Experience working in a remote customer facing position • Preferred: Familiarity with CRM systems and customer communication platforms

🏖️ Benefits

• Fully remote work environment • Competitive compensation • Medical, dental, and vision insurance • 401(k) and company match • Paid time off and paid holidays • Company paid or supplemental life/disability coverage • Home office or internet support, if applicable • Supportive team environment and structured onboarding • Opportunities for professional growth as the company continues to grow