Customer Success Manager – Healthcare

Job not on LinkedIn

🔥 8 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Penguin Ai

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🏥 Healthcare

💼 Consulting

📦 Logistics

🔥 Funding within the last year

💰 $25M Series A on 2025-10

Healthcare • Consulting • Logistics

Penguin Ai is a healthcare-native AI platform that automates administrative workflows for payers and providers. It uses pre-trained, healthcare-specific small language models and agentic digital workers to accelerate prior authorization, claims adjudication, medical coding, and denials management, aiming to cut administrative waste, reduce risk, and recover revenue with measurable ROI in ~90 days. The platform offers secure connectivity, compliance controls, integrations with common healthcare systems, and tools to customize and scale without vendor lock-in.

📋 Description

• Own the post-go-live relationship for healthcare customer accounts • Serve as the primary day-to-day customer contact and face of Penguin Ai • Identify expansion opportunities and partner with Sales on renewals and growth • Run executive and operational customer cadences, including weekly syncs, escalation reviews, and QBRs • Track and report account health, adoption, ticket trends, risks, and renewal/expansion signals • Partner with PMO and delivery leads to transition implementations from build into steady state • Manage support tickets, HubSpot ticketing hygiene, reporting, triage, tracking, and closure with visible SLAs • Consolidate customer feedback and enhancement requests for Product and Engineering • Build customer-facing FAQs, release notes, and enablement materials • Author and evolve customer success playbooks, health-scoring frameworks, escalation paths, QBR structures, and success metrics

🎯 Requirements

• 3+ years in customer success, account management, or client services, ideally in healthcare, health-tech, or enterprise SaaS • Track record of owning the full post-go-live customer lifecycle, from onboarding handoff through renewal and expansion • Comfort running executive-level conversations and translating technical detail into business outcomes for healthcare stakeholders • Sharp organizational skills to manage multiple accounts, tickets, and cadences • Experience with a CRM/ticketing platform such as HubSpot • Comfortable creating playbooks, health-scoring frameworks, and documentation from scratch • Excellent written and verbal communication skills • Bachelor's degree in a related field

🏖️ Benefits

• Competitive salary • Medical, vision, and dental coverage • Generous vacation policy and company holidays • A front-row seat in one of healthcare's most exciting AI companies