Senior Technical Success Manager

🔥 0 minutes ago

🌽 Illinois, Ohio, +2 more states – Remote

🌽 Illinois – Remote 🏈 Ohio – Remote ❄️ Minnesota – Remote 🧀 Wisconsin – Remote

💵 $143.5k - $205k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Zscaler

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2017-11

Cybersecurity • SaaS • Enterprise

Zscaler is a leading provider of cloud-based cybersecurity solutions, specializing in Zero Trust architecture. The company enhances security and connectivity for organizations by enabling seamless, secure access to applications and data across various environments, including the cloud, on-premises data centers, and IoT systems. With proven ROI and significant reductions in cybersecurity risks, Zscaler empowers enterprises to protect their digital resources while optimizing operational costs.

📋 Description

• Manage premium customer support relationships across multiple channels while maintaining high responsiveness and service quality • Partner with Field Sales to drive product adoption and advise on web and email security implementation projects • Serve as liaison for Premium Support customers, managing escalations and providing cloud update notifications • Deliver on-site and virtual product training • Monitor customer environments and provide proactive recommendations • Translate field insights into product requirements for the Product Management team • Report to the Manager, Technical Success in the Customer Success department

🎯 Requirements

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions • Extensive experience in technical account management or customer success, focused on web and email security solutions • Bachelor’s degree in computer science or engineering, or equivalent professional industry certifications • Expert-level knowledge of enterprise networks, infrastructure, advanced protocol workflows, and troubleshooting tools such as Wireshark, WinMTR, or Fiddler • Ability to communicate complex technical solutions clearly and influence customer leadership and engineers • Ability to manage strategic projects end-to-end • Willingness to travel up to 25% • Preferred: advanced knowledge of network protocols, packet capture analysis, L2/L3 devices, IPS/IDS/DLP, SAML, and LDAP • Preferred: proficiency in shell scripting and SQL, and understanding of Cisco or Juniper routing and switching architectures

🏖️ Benefits

• Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks • Reasonable support/accommodations in recruiting processes