Senior Digital Customer Success Manager

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $145.5k - $200.1k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

LaunchDarkly

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $200M Series D on 2021-08

Consulting • Healthcare • Logistics

LaunchDarkly is a software company offering a platform for feature management and experimentation. Its solutions allow developers to control software releases through feature flags, enabling safeguarded and progressive rollouts. The platform integrates with various developer tools and supports multiple programming languages to streamline deployment and improve the developer experience. LaunchDarkly's solutions cater to industries including financial services, healthcare, high tech, retail, and government, among others, providing a robust infrastructure that aids in delivering customized and targeted user experiences.

📋 Description

• Represent LaunchDarkly as the direct post-sales point of contact for customers. • Guide new and existing customers through implementation and adoption using data-driven, 1:many outreach and 1:1 engagement. • Use customer journey data and product signals to identify onboarding needs and risks. • Develop and coordinate 1:many and 1:1 risk mitigation strategies across account teams. • Provide technical guidance on LaunchDarkly implementation and adoption best practices. • Monitor customer goals and outcomes; identify opportunities for additional products, services, and feature adoption. • Build trusted-advisor relationships and support customer champions and executive sponsorship. • Own and forecast weekly renewals, execute renewal agreements, and identify account expansion opportunities. • Help build a best-in-class Digital Led Customer Success organization.

🎯 Requirements

• Located in the Continental US • 5+ years in a customer-facing role, ideally in scaled/1:many/tech touch onboarding/implementation, account management, customer/partner success, or customer support, with a track record of exceeding targets. • Proven success in a 1:many/tech touch/tech-led Customer Success organization. • Highly data-driven with experience using product telemetry and growth/risk signals to target the right customers at the right time. • Experience owning the renewal process and being held accountable to a retention quota. • Strong discovery and qualification skills. • Training in Command of the Message, MEDDIC, or another sales methodology is preferred. • Strong project management skills with experience holding customers and cross-functional teams accountable to a timeline. • Experience working with a technical product, ideally interacting with developers or other technical personas as your primary customer. • Experience within the DevOps space is preferred. • Exceptional time management and organizational skills. • Existing technical knowledge and know-how, including foundational knowledge in the space. • Proven ability to advocate for both customers and the company, mediating between customer requests and the company's vision.

🏖️ Benefits

• Restricted Stock Units (RSUs) • Health insurance • Vision insurance • Dental insurance • Mental health benefits • Equal opportunity employer • Disability accommodation support