Senior Manager, Client Success

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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Foundant Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 Non-profit

💊 Pharmaceuticals

Non-profit • Pharmaceuticals

Foundant Technologies is a company dedicated to maximizing the impact of the philanthropic community through specialized software solutions. Their offerings include grant management software tailored for nonprofits, foundations, and community foundations. Foundant focuses on providing user-aligned cloud technology and exceptional service to help funders and grantseekers streamline their operations and dedicate more time to their missions.

📋 Description

• Lead, mentor, and grow a team of Client Success Managers • Design and implement scalable success frameworks for the SmartSimple client portfolio • Drive consistent product adoption and client outcomes • Serve as the primary escalation point for SmartSimple accounts and resolve complex issues • Build trusted-advisor relationships with senior client stakeholders • Collaborate with SmartSimple implementation partners on account status, delivery timelines, and escalations • Identify expansion opportunities and facilitate hand-offs to SmartSimple Professional Services • Partner with Product, Engineering, Sales, and Account Management on client feedback, renewals, and expansions • Monitor retention, health-score, and adoption metrics and drive proactive interventions • Set team performance goals and provide regular coaching • Ensure enterprise-level SLAs and contractual commitments are met • Perform other duties as assigned

🎯 Requirements

• 8+ years of experience in Client Success, Account Management, or a related field • 3+ years leading teams that manage enterprise accounts • Demonstrated experience managing a client success portfolio within a platform/SaaS product • Experience surfacing expansion opportunities and transitioning them to a delivery or professional services team • Experience collaborating with third-party implementation or delivery partners in a SaaS or enterprise technology environment • Working proficiency with success metrics and reporting tools, including health scoring, retention analytics, and CRM/CS platforms • Experience in SaaS or enterprise technology environments • Must be legally eligible to work in the United States • Experience or working knowledge of the philanthropic sector is preferred

🏖️ Benefits

• Competitive salary and benefits • Tuition reimbursements • Lifestyle reimbursements • Bespoke mindfulness and fitness initiatives • Flexible PTO policy • Professional and personal development opportunities • Internal mobility and career growth opportunities • Autonomy and responsibility • Employee recognition • Accommodations throughout the interview and employment process