Patient Enrollment Specialist – Pulmonary Rehab

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Aviary

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2021

🏦 Banking

💳 Fintech

🤝 B2B

Banking • Fintech • B2B

Aviary is a business banking brokerage based in Malta that helps international companies access banking and payments services through a network of partner banks. It arranges acquiring and processing (32 million acquiring payments per month), banking settling (~$250 million per month), and payout solutions (over 120,000 payouts per month). Aviary serves sectors including asset managers, offshore funds & alternatives, forex, IT product and outsourcing companies, e‑commerce and online marketplaces, gaming and white-label operators, and crypto exchanges/platforms. The firm positions itself to reduce clients' banking costs (claimed ~30% reduction) and offers fast onboarding with a reported 90% success rate.

📋 Description

• Educate potential patients and family members on the program, answer any questions they might have, emphasizing program benefits and features, objection handle, and enroll patients in the program • Assist patient in navigating the program app and/or website and address any technical issues • Initiate outbound calls to potential patients and respond to inbound calls promptly. • Assess patient eligibility with provided documentation and address patient inquiries and concerns. • Record and maintain accurate information and call notes in our system including insurance, provider, and clinical updates regarding patient health • Achieve weekly targets as a productivity measure • Ensure timely follow-up response for patients expressing interest in the program and provide excellent customer service to build trust. • Stay informed about the latest developments in cardiac rehabilitation and attend training sessions to enhance knowledge of the program • Send educational material to interested patients through email and other communication channels • Communicate insurance or other information as needed with relevant parties

🎯 Requirements

• Ability to thrive in a fast-paced start-up environment • Experience working in a quota driven environment • Passionate about making healthcare more effective and efficient. You believe technology has the power to improve clinical outcomes and you want to make that a reality. • Prior healthcare experience is nice to have but not required. • Experience engaging with customers/patients in a sales capacity • Experience with outbound calling and high EQ/IQ when navigating different types of situations • Experience leveraging technology in a professional setting