Desktop Support Specialist

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AVUM

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤝 B2B

B2B

AVUM is a web design and front-end development studio focused on building responsive, accessible email-capture and "coming soon" form experiences. The provided CSS demonstrates expertise in form layout, responsive behavior, button animations, and error handling to create polished UI components and improve on-site conversion flows.

📋 Description

• Provide Tier 2 and Tier 3 remote technical support for macOS and Windows computers, mobile devices, peripherals, and business applications. • Diagnose and resolve hardware, software, performance, network, VPN, authentication, account access, and connectivity issues. • Administer Jamf, including device enrollment, configuration profiles, policies, software packages, scripts, smart groups, inventory, security, and compliance troubleshooting. • Manage the complete device lifecycle, including provisioning, deployment, maintenance, inventory tracking, shipping, replacement, recovery, decommissioning, and secure disposal. • Administer and troubleshoot user accounts, permissions, group memberships, multifactor authentication, single sign on, and related productivity and remote management platforms. • Apply operating system updates, software deployments, encryption requirements, security policies, and endpoint compliance controls. • Maintain accurate asset records, service documentation, troubleshooting notes, and knowledge base articles. • Identify recurring issues and recommend improvements to support processes, documentation, and automation. • Communicate effectively with employees, mentor less experienced technicians, coordinate escalations, and support IT projects such as device migrations, software rollouts, security initiatives, and platform upgrades.

🎯 Requirements

• 5 or more years of desktop or endpoint support experience, including Tier 2 or Tier 3 support. • 3 or more years of hands-on Jamf administration experience, including device management, software deployment, security enforcement, and troubleshooting. • Advanced experience supporting macOS devices and solid experience supporting Windows devices in a business environment. • Experience with endpoint provisioning, configuration, patching, encryption, security, and decommissioning. • Experience supporting user accounts, multifactor authentication, single sign on, user directories, group memberships, and role based permissions. • Practical knowledge of TCP/IP, DNS, DHCP, Wi Fi, VPNs, and common network troubleshooting methods. • Familiarity with ticketing systems, remote support tools, productivity suites, and collaboration platforms. • Strong troubleshooting, communication, organization, and documentation skills, with the ability to manage complex issues independently in a fully remote environment. • Ability to exercise sound judgment and handle employee and company information with discretion.

🏖️ Benefits

• Medical (Cigna) • Dental and vision (Principal) • 401(k) • PTO • Education reimbursement • Certification reimbursement