Refunds & Accounting Support Specialist

🔥 27 minutes ago

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MEDvidi

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🏥 Healthcare

⚕️ Healthcare Insurance

💰 $2.8M Seed Round on 2022-09

Healthcare • Healthcare Insurance • Mental Health

MEDvidi is an online mental health treatment center aiming to make professional care accessible and affordable for everyone. The healthcare experts at MEDvidi provide personalized treatment plans for a variety of mental health conditions, including ADHD, anxiety, depression, insomnia, and OCD. With services that include initial assessments, ongoing support, and medication management through virtual consultations, MEDvidi seeks to enhance mental wellness with compassionate care tailored to individual needs.

📋 Description

• Review, investigate, and process refund requests in accordance with company policies, SOPs, and documentation standards. • Analyze payment history, appointment details, patient communications, provider notes, and internal records to determine refund eligibility. • Evaluate disputes, policy exceptions, and no-show cases using sound judgment and supporting evidence. • Maintain accurate documentation across CRM, refund trackers, and internal systems. • Identify opportunities to resolve patient concerns before processing refunds whenever appropriate. • Record refund-related journal entries and support day-to-day accounting activities in QuickBooks Online. • Support Accounts Payable (AP) and Accounts Receivable (AR), including invoice reviews, payment tracking, reconciliations, and financial record maintenance. • Prepare recurring and ad-hoc Excel and Google Sheets reports, trackers, reconciliations, and financial analyses. • Contribute to day-to-day finance operations and support continuous process improvements. • Collaborate with cross-functional teams to resolve operational and financial issues.

🎯 Requirements

• 2+ years of experience in Finance Operations, Accounting Support, Billing, Payment Operations, Refund Operations, Accounts Payable (AP), Accounts Receivable (AR), or a similar finance-related role. • Hands-on experience with QuickBooks Online or another accounting system. • Strong Excel or Google Sheets skills, including formulas (XLOOKUP/VLOOKUP, SUMIFS/COUNTIFS), Pivot Tables, filtering, and data reconciliation. • Experience reviewing financial transactions, payments, invoices, refunds, or customer accounts. • Strong analytical skills, attention to detail, and the ability to investigate cases, evaluate information, and make well-reasoned decisions. • Ability to prioritize workload, manage multiple tasks, and meet deadlines in a fast-paced environment. • Experience working with SOPs, internal policies, and process-driven workflows. • Strong written communication skills and confidence collaborating with cross-functional teams. • Advanced English (C1+) and fluent Russian. • Availability to work a US-oriented schedule (typically 8:00 AM - 4:00 PM PST). • Ability to collaborate with us under a long-term B2B contractor agreement. • A reliable personal computer, stable high-speed internet connection, and a suitable home office setup for full-time remote work.

🏖️ Benefits

• Health & wellbeing support - partial company reimbursement for private health insurance after the probation period, plus a monthly wellness allowance for sports and healthcare expenses. • Generous paid time off - 19 vacation days, 3 wellness days, and paid sick leave for the first 5 working days each year. • Supportive, collaborative culture where your ideas and process improvements are encouraged and valued. • Recognition of life's important moments with thoughtful gifts for birthdays, weddings, and the arrival of a child. • Team connection through regular online activities and company-sponsored offline events.