Delivery Lead, Customer Success

Job not on LinkedIn

🕒 September 1

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Axiamatic

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Axiamatic is an AI-native SaaS platform that accelerates and governs large-scale enterprise transformation programs (ERP, CRM, supply chain, and business transformation). It builds and maintains a continuous "Living Context Graph" — a digital twin of program context — by ingesting structured and unstructured signals, and uses autonomous agents and role-specific playbooks to detect risks, surface prioritized remediation actions, and deliver contextual guidance in the flow of work (chat, voice, Teams, Slack). The platform emphasizes enterprise-grade security, zero-touch integration with existing systems (ERP, Jira, Azure DevOps, SharePoint, etc. ), and is positioned for Fortune 500 scale and system integrator partners. Axiamatic claims it can reduce transformation cost and timelines while improving predictability and team productivity.

📋 Description

• Design and run the delivery and customer success model • Build onboarding, implementation, and escalation processes • Own delivery from kickoff through go-live, with Forward Deployed Engineers handling technical execution • Drive implementation timelines and hold internal and customer teams accountable • Own adoption and time to value across the customer base • Own executive relationships at top accounts and run business reviews with customer sponsors • Report account health and delivery risk to leadership • Hire and grow the team as the customer base grows • Bring customer patterns and product gaps to product and engineering

🎯 Requirements

• 3+ years in customer success, professional services, delivery, or consulting at an enterprise software company • Evidence of building process where none existed • Takes action without waiting for direction and solves problems creatively when there is no playbook • Experience running complex technical implementations to a deadline • Comfortable working directly with engineering on customer escalations • Executive presence and credibility in front of customer VPs and C-level sponsors, including during escalations • Able to move between a technical deployment discussion and an executive business conversation • Willing to travel to customer sites • Preferred: Management experience • Preferred: Early stage company experience • Preferred: Professional services or consulting delivery background • Preferred: Experience with an embedded or forward-deployed engineering model

🏖️ Benefits

• Remote work • Opportunity to design and build the delivery and customer success model • Opportunity to hire and grow the team as the customer base grows