Payment Operations Specialist

Job not on LinkedIn

🔥 1 minute ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 31 days.
• No salary listed.

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AxisCare Home Care Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

AxisCare Home Care Software is a leading provider of software solutions designed specifically for home care agencies. Their platform offers a comprehensive suite of features including caregiver management, electronic visit verification (EVV), scheduling, billing, and reporting tools to enhance operational efficiency and improve caregiver satisfaction. AxisCare is dedicated to supporting agencies of all sizes in delivering exceptional care to clients while streamlining their business operations.

📋 Description

• Own merchant applications from draft status through submission and active product adoption • Clear the current onboarding backlog • Help customers complete draft applications by regenerating links, following up and answering application-field questions • Work with Sales and Account Management to gather complete business, ownership and banking information • Review applications for completeness, accuracy and basic KYC/KYB risk indicators • Serve as point of contact between customers and the processing partner through adoption • Follow up on underwriting requests, missing documents and additional information requests • Escalate stalled or high-risk applications and adoption processes to the VP of Payments with summaries and recommended next steps • Explain fees and account status to customers and internal teams • Resolve escalated payment questions involving funding timing, reversals, refunds, chargebacks and merchant statements • Provide supporting documentation such as invoices for flagged transactions • Partner with the processing partner on account configuration, funding and transaction issues • Follow requirements for handling and protecting sensitive merchant information • Identify onboarding breakdowns and help design simpler, self-serve and automated processes with Product and Payments leadership • Build and maintain documentation, checklists and playbooks • Help Sales, Growth and Support teams understand payments basics and application requirements • Pull payments data and prepare weekly and monthly reports on onboarding pipeline and key payments metrics • Create and maintain migration-process documentation and manage the large migration project planned for Q3 2027

🎯 Requirements

• 2+ years of payments operations experience, ideally in merchant onboarding or underwriting at a processor, PayFac, ISO, bank or software company with embedded payments • Working knowledge of card and ACH payments, including onboarding/KYC, funding, reversals and chargebacks • Strong attention to detail and accuracy in recordkeeping • Persistence and follow-through • Clear, professional communication with customers, partners and internal teams, including explaining payments topics in plain language • Strong organization and ability to manage a high volume of open items • Self-directed, curious and comfortable in a growing program where processes are still being built • Comfort with CRM or ticketing tools and Excel or Google Sheets • Preferred: merchant underwriting or risk review experience • Preferred: hands-on experience with payment processor or PayFac platforms • Preferred: experience improving or automating onboarding or operations workflows • Preferred: experience in vertical SaaS or healthcare-related software • Bachelor’s degree or equivalent experience (preferred) • Ability to perform computer-based payment operations tasks using a computer and peripherals, with or without reasonable accommodation • Use of phone, CRM, payment processor portals, spreadsheets and email

🏖️ Benefits

• Competitive salary and comprehensive benefits package • Medical insurance premiums covered in full for the employee (Medical, Dental and Vision) • 401K with competitive company matching • Personal time off, sick leave, and holidays • Company-provided laptop and other needed computer equipment

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