Mission Engineer

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $100.5k - $160.8k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👷🏻‍♀️ Engineer

🦅 H1B Visa Sponsor

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Axon

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

🔐 Security

🤖 Artificial Intelligence

📚 Education

Security • Artificial Intelligence • Education

Axon is a company dedicated to advancing public safety through innovative technology solutions. It offers a wide range of products and services, including smart weapons such as TASER devices designed for law enforcement and civilian use, body-worn cameras for capturing real-time video evidence, and software solutions for evidence management and situational awareness. Axon also provides VR training to prepare officers for real-life scenarios and drone solutions for tactical support. The company primarily serves law enforcement, federal agencies, corrections, fire, EMS, and other public safety sectors, aiming to create safer communities with their comprehensive safety ecosystem. Axon is committed to responsible innovation and reducing gun-related incidents between police and the public.

📋 Description

• Lead end-to-end lifecycle execution across deployment, adoption, optimization, operational transformation, and ongoing success for strategic accounts • Serve as the primary point of accountability for customer outcomes and operational success — not a coordinator of other teams' work • Assess customer workflows, identify operational bottlenecks before they become escalations, and recommend process improvements that drive measurable outcomes • Help customers redesign how work gets done through technology, automation, and AI-enabled capabilities • Move from reactive problem-solving to proactive outcome design — arriving with a point of view, not a blank notepad • Support multi-product program delivery across hardware, software, digital evidence, AI solutions, and integrated workflows • Proactively design and build AI-enabled workflow solutions within Axon's responsible innovation framework, creating compliant, reusable tools that extend platform value and improve operational outcomes • Ship working automations, integrations, and tools — not slideware. Build, prove, then generalize what works for reuse across accounts • Provide onsite technical troubleshooting and coordinate root-cause resolution across Product, Engineering, Support, and Services teams • Ensure successful integration of Axon solutions into customer environments and workflows • Drive adoption of AI-powered capabilities across the Axon ecosystem through hands-on enablement and built solutions • Proactively identify opportunities to improve efficiency, decision-making, and operational outcomes through AI-enabled workflows • Help customers understand and implement new ways of working enabled by emerging technologies — then measure whether those changes stick • Build trusted relationships with command staff, agency leadership, and operational stakeholders — and hold the room when it matters • Lead QBRs, EBRs, mission reviews, and strategic planning discussions • Help customers define success metrics and measure progress against mission objectives • Capture baseline metrics before major deployments so impact can be proven, not assumed • Capture customer insights, workflow patterns, adoption barriers, and operational challenges from the field • Share field intelligence with Product and Engineering teams to influence future roadmap decisions • Contribute to reusable playbooks, best practices, and operational frameworks — turning one-off builds into scalable assets • Identify opportunities to deepen adoption and expand customer value based on demonstrated operational impact • Partner with Sales to support long-term account strategy and expansion readiness • Track and support customer success metrics, including time-to-first-production-use, depth of adoption by role and site, program health, workflow improvements, and mission outcomes • Support Sales → Post-Sales onboarding and handoff, helping establish goals, success criteria, and accountability from day one • Maintain a consistent onsite presence (approximately 3-4 days/week) to stay closely connected to agency operations and evolving needs

🎯 Requirements

• Experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments (typically 8+ years, though we encourage applicants with varied experience to apply) • Former law enforcement or military experience preferred, but not required • A proven drive to help mission-critical organizations adopt new technologies, transform how they operate, and deliver outcomes that matter — not passive interest, but relentless commitment to changing how teams work • Demonstrated ability to build: you have shipped working automations, integrations, AI-enabled tools, or technical solutions — "AI-assisted" is not a substitute for actually building • Comfort working across technical and operational domains, including hardware, software, networking, cloud services, AI-enabled technologies, or integrated systems • Strong communication skills, with the ability to engage effectively with both technical teams and senior stakeholders — including command staff in paramilitary, mission-critical environments • Experience supporting cross-functional programs or initiatives involving multiple stakeholders and competing priorities • Ability to understand both technical systems and the operational environments in which they are used • A thoughtful, problem-solving mindset with the ability to navigate ambiguity, identify patterns, and prioritize effectively — you thrive when the path isn't defined and the requirements change weekly • Ability to work independently with full ownership mentality while collaborating closely with Product, Engineering, Sales, Support, and Services teams • Commitment to delivering exceptional customer experiences and building trusted partnerships • Ability to obtain and maintain CJIS compliance and adhere to security standards.

🏖️ Benefits

• Competitive salary and 401(k) with employer match • Discretionary paid time off • Paid parental leave for all • Medical, dental, and vision plans • Fitness programs • Emotional and mental wellness support • Learning and development programs • And yes, we have snacks in our offices