Senior Technical Program Manager - Adoption and Enablement

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🔧 Technical Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Axon

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

💼 Consulting

🎖️ Defense

🏭 Manufacturing

Consulting • Defense • Manufacturing

Axon is a company dedicated to advancing public safety through innovative technology solutions. It offers a wide range of products and services, including smart weapons such as TASER devices designed for law enforcement and civilian use, body-worn cameras for capturing real-time video evidence, and software solutions for evidence management and situational awareness. Axon also provides VR training to prepare officers for real-life scenarios and drone solutions for tactical support. The company primarily serves law enforcement, federal agencies, corrections, fire, EMS, and other public safety sectors, aiming to create safer communities with their comprehensive safety ecosystem. Axon is committed to responsible innovation and reducing gun-related incidents between police and the public.

📋 Description

• Own and execute adoption and enablement programs for the Axon Fusus platform across internal and external audiences • Serve as a trusted authority on Axon Fusus functionality and operational best practices across deployment and sustainment • Develop and execute training plans aligned with implementation timelines, onboarding needs, and product releases • Track adoption and readiness outcomes, identify gaps, and implement continuous improvements • Partner with Product, Engineering, Program Management, Enablement leaders, instructional designers, and technical writers to improve training quality and enablement effectiveness • Provide structured feedback from training sessions and customer engagements to inform product usability improvements and adoption strategy • Design, maintain, and improve role-specific curricula for internal stakeholders and customers across the Fusus deployment and sustainment lifecycle • Standardize learning objectives and delivery approaches for consistent, repeatable training experiences • Train deployment teams and internal cross-functional stakeholders on Fusus functionality, integrations, and deployment considerations • Enable internal teams to support implementation, integration, and troubleshooting discussions with customers • Deliver instructor-led training to internal teams and external law enforcement customers • Facilitate foundational, intermediate, and advanced workflow training with operational and technical context • Lead scenario-based sessions based on real-world operational use cases • Independently deliver routine training • Develop scalable training programs including webinars, virtual or in-person seminars, and feature update briefings • Support customer sustainment and ongoing adoption after deployment • Act as an escalation point for post-deployment issues • Support deployment validation and readiness assessments through checklists, criteria, and quality assurance processes • Identify recurring issues and translate findings into training, enablement guidance, and curriculum improvements • Travel 50%–80% • Report to the Sr. Director, RTO SaaS Delivery

🎯 Requirements

• Proven experience delivering instructor-led training to professional audiences of more than 50 participants • Experience developing and executing structured training or enablement programs • Strong facilitation skills with the ability to engage both technical and operational audiences • Demonstrated ability to teach functional workflows and applied technical concepts with credibility • Ability to operate independently in front of customers and internal stakeholders • Proven ability to improve programs and processes using feedback, performance data, and evolving product or business needs • High-level working knowledge of IP networking fundamentals • High-level working knowledge of RTSP and video streaming concepts • High-level working knowledge of DVR/NVR systems and camera infrastructure • High-level working knowledge of network connectivity, ports, firewalls, and bandwidth considerations • Background in law enforcement, public safety, emergency management, or similar operational environments (strongly preferred) • Experience training or supporting public-sector customers (strongly preferred) • Experience working with video management systems, real-time operations centers, or situational awareness platforms (strongly preferred) • Hands-on experience supporting technical deployments or integrations in enterprise environments (strongly preferred)

🏖️ Benefits

• Competitive salary and 401k with employer match • Discretionary paid time off • Paid parental leave for all • Medical, Dental, Vision plans • Fitness Programs • Emotional & Mental Wellness support • Learning & Development programs • Employee Resource Groups (ERGs) • Snacks in offices