Technical Program Manager, Software Deployments

🔥 0 minutes ago

🌵 Arizona, California, +3 more states – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Technical Program Manager

🦅 H1B Visa Sponsor

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👻 Ghost score 10%

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Logo of Axon

Axon

1001 - 5000 employees

Founded 1993

💼 Consulting

🎖️ Defense

🏭 Manufacturing

Consulting • Defense • Manufacturing

Axon is a company dedicated to advancing public safety through innovative technology solutions. It offers a wide range of products and services, including smart weapons such as TASER devices designed for law enforcement and civilian use, body-worn cameras for capturing real-time video evidence, and software solutions for evidence management and situational awareness. Axon also provides VR training to prepare officers for real-life scenarios and drone solutions for tactical support. The company primarily serves law enforcement, federal agencies, corrections, fire, EMS, and other public safety sectors, aiming to create safer communities with their comprehensive safety ecosystem. Axon is committed to responsible innovation and reducing gun-related incidents between police and the public.

📋 Description

• Lead complex, enterprise SaaS product deployments, ensuring milestones are met and deliverables align with customer expectations and revenue recognition guidelines • Manage multiple medium to large-sized projects with a focus on timelines, scope, and budget control • Collaborate with product and engineering teams to define program requirements, ensuring compliance with national and state standards • Engage with customer, sales, product, and software services leaders to define project vision, scope, and delivery timelines • Support program planning activities through effective work estimation processes • Oversee program-level change management activities with client partners and internal stakeholders • Develop comprehensive documentation supporting customer acceptance and revenue recognition • Facilitate project team and stakeholder communication and coordination • Identify project risks, develop mitigation strategies, and proactively address potential issues • Deliver foundational training to customers remotely and in person • Mentor junior project managers and support recruitment for the program management team • Report to the Director, Program Management

🎯 Requirements

• Bachelor’s Degree in Business, Information Systems, Technical Engineering or equivalent experience • PMP certification is highly preferred • 5+ years of experience leading complex programs in a SaaS environment with demonstrated success in technical program management • Proven experience delivering large-scale enterprise software deployments, infrastructure programs, or mission-critical application rollouts • Strong proficiency in technical project management tools to track, manage, and deliver on objectives • Ability to manage multiple simultaneous projects while driving alignment among diverse stakeholders • Expertise in guiding internal and client teams through ambiguity, ensuring clarity, alignment, and execution on shared goals • Exceptional communication, organization, and interpersonal skills, with a strong ability to distill technical concepts for varied audiences • Experience identifying process improvements to enhance project delivery outcomes and increase customer satisfaction • Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information • Willingness to travel 30%

🏖️ Benefits

• Competitive salary and 401k with employer match • Discretionary paid time off • Paid parental leave for all • Medical, Dental, Vision plans • Fitness Programs • Emotional & Mental Wellness support • Learning & Development programs • Snacks in our offices

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