CRM Microsoft Dynamics Consultant – Senior

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 34 days.
• No salary listed.

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Axxon Consulting

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Axxon Consulting is a leading provider of ERP and CRM solutions, specializing in Microsoft Dynamics 365 and Power Platform. They integrate business processes through advanced technology, offering services such as business consulting, data and AI solutions, and IT staffing. With over 25 years of experience, Axxon Consulting helps businesses streamline operations and enhance customer experiences by implementing tailored digital transformation strategies.

📋 Description

• Lead workshops and interviews with client users to gather, analyze, and document business requirements • Translate business needs into user stories, process diagrams, and functional specifications for the Dynamics development team • Propose solutions using standard Dynamics 365 Customer Service functionality (case management, SLAs, routing, Omnichannel, and a 360-degree customer view) to minimize custom development • Map current (As-Is) and future (To-Be) business processes • Define acceptance criteria and prepare test cases • Lead user acceptance testing (UAT) • Maintain clear and effective communication with the client, manage expectations, and report on project progress

🎯 Requirements

• More than 3 years of experience as a Business Analyst, Product Owner, or Functional Consultant • Demonstrable hands-on experience with Microsoft Dynamics 365 CRM Customer Service • Experience working in Agile (Scrum) environments using Jira, Azure DevOps, or similar tools • Experience writing user stories and functional specifications • Strong analytical and problem-solving skills • Advanced written and spoken English to work with U.S. and global clients • Microsoft certifications, such as MB-230 (Customer Service) or MB-200, are preferred • Knowledge of Dynamics 365 Sales or ERP modules • Availability for an on-site interview • The application includes a question about experience as a Technical Architect working with Microsoft Dynamics CRM 365 and the length of that experience

🏖️ Benefits

• Hourly compensation in USD • 100% remote work

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