Customer Success Manager – Enterprise, Banking

Job not on LinkedIn

🔥 13 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 57 days.
• 23 open roles for a team of 17.

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PhillyTech (SaaS Talent)

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

💼 Consulting

📣 Marketing

🎯 Recruiter

Consulting • Marketing • Recruitment

PhillyTech (SaaS Talent) is a leading recruiting and talent acquisition firm focused on helping SaaS and tech startups hire top talent in the United States and Latin America. They specialize in sourcing, recruiting, and onboarding highly skilled professionals across various roles, including IT, product, sales, marketing, and finance. PhillyTech offers comprehensive services such as contingency recruiting, staff augmentation, and business development coaching. With over 25 years of experience, they provide strategic talent acquisition, helping companies scale, innovate, and maintain a competitive advantage in the rapidly evolving tech industry. Additionally, they host 'The SaaS Pulse Show,' a platform where tech leaders share expert insights.

📋 Description

• Own day-to-day relationships with top banking and enterprise accounts • Complete a structured handover from Sales • Manage account engagement and renewals • Address customer risks early • Identify expansion and upsell opportunities • Build and implement onboarding playbooks, service level agreements, escalation paths, and account health checks • Improve the existing support team’s processes, expectations, and accountability • Run regular impact reviews connecting customer activity and outcomes to business value • Bring customer and vendor feedback to Product • Coordinate internal follow-through on customer-experience issues • Conduct customer conversations, manage escalations, and document processes • Assess current support operations and preserve or change processes as appropriate • Establish core customer success processes and service level agreements within the first 90 days • Transition top banking and enterprise relationships into ownership • Ensure top accounts have health checks, risk visibility, retention, and expansion opportunities

🎯 Requirements

• 3-5+ years in customer success, account management, or client-facing services • Direct responsibility for a book of business • Startup experience • Ability to work through ambiguity, take initiative, and build practical processes • Experience and confidence working with large enterprise customers and senior executives • Exceptionally clear spoken and written English • Strong relationship management skills • Ability to earn trust, address difficult conversations, and drive change within an established team • Banking experience is a plus • Experience managing customer accounts at a larger IT services or technology company is a nice to have • Familiarity with CRM and support tools such as Attio and Intercom is a nice to have • Practical experience using AI to improve support efficiency is a nice to have • Exposure to financial services, venture capital, private equity, or marketplaces is a nice to have

🏖️ Benefits

• Bonus • Full-time, long-term opportunity with room to grow • Direct work with the CEO • Professional growth opportunity • Remote work arrangement

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