Customer Success Manager – Mid-Atlantic

Job not on LinkedIn

🔥 46 minutes ago

🇺🇸 United States – Remote

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Edmentum

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📚 Education

🛍️ eCommerce

💰 $25M Debt Financing on 2018-04

Education • eCommerce

Edmentum is committed to making it easier for educators to individualize learning for every student through simple technology, high-quality content, actionable data, and customer success. Founded in innovation, Edmentum’s powerful learning solutions blend technology with individual teaching approaches. We are dedicated to being educators' most trusted partner in creating successful student outcomes everywhere learning occurs. Our commitment is built off the emphasis we place on our core values: passion, people, respect, collaboration, and performance.

📋 Description

• Serve as a trusted advisor to educators and administrators using Edmentum solutions • Own a multimillion-dollar portfolio of 30–40 district partnerships across the Mid-Atlantic and Northeast • Champion customer success from onboarding through renewal • Guide district partners through the full customer journey to ensure adoption and measurable outcomes • Lead implementations and help districts use Edmentum solutions effectively in classrooms • Build partnerships with district leaders and educators • Lead structured customer meetings at implementation start, midyear, and end of the school year • Conduct onsite visits to larger districts • Analyze usage and performance data to identify insights and strategies that maximize student learning impact • Identify customer needs, monitor account health, and flag risks before renewal • Collaborate with internal teams to secure renewals and identify growth opportunities • Partner with Sales in weekly account reviews and share ownership of account health, risk, and renewal conversations • Share customer feedback to shape future products and services • Bring Product teams into customer conversations • Deliver a consistent, high-quality customer experience across the region • Build expertise across multiple Edmentum solutions

🎯 Requirements

• Bachelor’s degree • 5+ years of customer success experience • Experience guiding customers through the full journey from onboarding to renewal • Customer success experience from a K-12 education technology company is ideally preferred • Strong understanding of curriculum, instruction, and educational trends is ideally preferred • Experience supporting SaaS or software products • Proficiency in CRM platforms such as Salesforce • Ability to track account health and keep sales partners informed • Ability to lead strategic customer conversations and proactively uncover needs and risks • Data analysis and strategic recommendation skills • Strong communication skills • Ability to collaborate with Sales, Professional Learning, and Product • Willingness to take on evolving responsibilities based on business needs • Candidates based in the Mid-Atlantic or Northeast region are strongly preferred • Willingness to travel seasonally for implementation kickoffs, customer meetings, onsite visits, sales conversations, team meetings, and the annual sales kickoff

🏖️ Benefits

• Medical insurance with various plan options • Dental insurance with various plan options • Vision insurance with various plan options • 401(k) retirement plan with company matching • Time away program • Volunteer time away • Winter office closure at the end of December • Wellness resources • Remote-first work arrangement • Occasional travel for team meetings and annual sales kickoff

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